French Support Facebook

FH Collective Academy; Strasbourg; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading customer support firm is seeking a Customer Support representative to assist French-speaking users of Facebook. This role offers a comprehensive relocation package to Portugal, including accommodation support and language lessons. Candidates must possess C2 level French and have strong customer service skills. Join us to build your career in a multicultural and modern work environment.

Prestations

Meal allowance

Private Health & Life Insurance

Paid training

Free Portuguese language lessons

Administrative support

Qualifications

• C2 level French for customer support.
• B1+/B2 English for internal communication.
• Willingness to relocate to Portugal.

Responsabilités

• Manage customer interactions via phone, email, and chat.
• Provide accurate information and support.
• Document cases through internal systems.
• Ensure positive user experience with compassionate communication.

Connaissances

C2 level French

B1+/B2 English

Strong communication skills

Problem-solving skills

Customer focus

Description du poste

Start Date: 2 February

Location: Lisbon, Portugal (On-site)

Imagine starting your day under the Portuguese sun, living in a fully furnished apartment provided by the company (all bills included), while building an international career in customer experience.

With winter approaching across Europe, Portugals mild climate offers an ideal setting for professionals seeking stability, development, and a comfortable lifestyle supported by a comprehensive relocation package.

Salary & Benefits

Compensation (40h/week):

• With company accommodation: approx. 1,040.66 gross/month

• Without company accommodation: approx. 1,240.67 gross/month

• Meal allowance: 154/month (meal card)

• Private Health & Life Insurance from day one

• Paid training (weekly compensation after successful completion)

Relocation Package:

• Fully furnished shared apartment provided by the company for only with low price (all utilities included)

• Airport pick-up upon arrival

• Administrative support (NIF, Social Security, opening a bank account, etc.)

• Flight reimbursement after the required period

Additional Advantages:

• Free Portuguese language lessons

• Career development and internal mobility opportunities

• Multicultural and modern work environment

Role Overview Customer Support

You will support French-speaking users of Facebook, handling inquiries with professionalism and care.

Your responsibilities include:

• Managing customer interactions via phone, email, and chat

• Providing accurate information, troubleshooting support, and user guidance

• Documenting cases through internal systems

• Ensuring a positive user experience through clear and empathetic communication

Candidate Requirements

• C2 level French

• B1+/B2 English for internal communication

• EU citizenship or a valid work permit for Portugal

• Ability and willingness to relocate

• Strong communication, problem-solving skills, and customer focus

• Previous customer service experience is an advantage (not mandatory)

Ready to Build Your Career in Portugal?

If you are looking for a stable opportunity with full relocation support and the chance to work on the Facebook project, we would be happy to receive your application.