French Speaking Gaming Experience Specialist

Patrique Mercier Recruitment By Nellie; France; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A gaming recruitment agency is looking for a French Speaking Gaming Experience Specialist in France. This role involves providing exceptional customer support to French-speaking gamers, analyzing player feedback, and collaborating with teams to enhance the gaming experience. Candidates should be fluent in both French and English, possess customer service experience, and have a strong passion for gaming. The position offers competitive compensation, bonuses, and health benefits.

Prestations

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Qualifications

• Fluency in French and English with strong communication skills.
• Previous experience in customer service, particularly in gaming.
• Passion for gaming and knowledge of player preferences.

Responsabilités

• Provide outstanding customer support to French-speaking gamers.
• Document player interactions in the CRM system.
• Analyze player feedback to enhance the gaming experience.

Connaissances

Fluency in French

Fluency in English

Customer service experience

Problem-solving abilities

Gaming knowledge

Outils

CRM systems

Description du poste

Patrique Mercier Recruitment FR is thrilled to invite applications for the position of French Speaking Gaming Experience Specialist. In this exciting role, you will be integral to our mission to provide remarkable gaming experiences for our French‑speaking community. Your commitment to customer service and passion for gaming will help us achieve unprecedented player satisfaction.

Responsibilities

• Provide outstanding customer support to French‑speaking gamers, addressing their queries and resolving issues with efficiency and empathy.
• Engage with players through various communication channels, including live chat, email, and phone, ensuring every interaction is exceptional.
• Document player interactions in our CRM system, capturing valuable player feedback to inform service improvements.
• Analyze player feedback and trends to offer actionable insights for enhancing the gaming experience.
• Collaborate with internal teams, including game developers, to communicate player needs and advocate for improvements.
• Stay current on gaming trends and industry news to foster engaging discussions with customers.
• Contribute to a collaborative team atmosphere by actively sharing ideas and participating in discussions.

Requirements

• Fluency in French and English, with strong written and verbal communication skills.
• Previous experience in customer service, particularly within the gaming sector, is desirable.
• A strong passion for gaming and a good understanding of player preferences and market trends.
• Excellent problem‑solving abilities, able to address and resolve player issues effectively.
• Familiarity with CRM systems and customer support applications.
• Attention to detail and strong organizational skills for managing inquiries efficiently.
• A proactive, positive attitude with a commitment to delivering exceptional customer experiences.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...