Finnish Speaking Customer Support for Banking

Patrique Mercier Recruitment FR; France; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A recruitment agency in France is seeking a Finnish Speaking Customer Support Representative for the Banking sector. This role is focused on providing outstanding service to Finnish-speaking clients regarding banking products and services. The ideal candidate will have previous customer support experience in financial services, fluency in both Finnish and English, and strong communication skills. Benefits include health insurance, performance bonuses, and fully paid training.

Prestations

Private Health Insurance

Training & Development

Performance Bonus

Fully Paid Relocation Package

Free Greek Lessons

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer support, particularly in the banking sector.
• Detail-oriented with excellent organizational abilities.

Responsabilités

• Provide top-notch customer support to clients regarding banking products.
• Assist customers with account inquiries and transaction issues.
• Effectively resolve customer complaints and ensure proper follow-up.

Connaissances

Fluency in Finnish

Fluency in English

Strong communication skills

Customer relationship management (CRM)

Problem-solving skills

Description du poste

Patrique Mercier Recruitment FR is passionate about connecting skilled professionals with exceptional career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are enthusiastic about providing outstanding service to clients in the financial industry.

Responsibilities

• Provide top-notch customer support to Finnish-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and general banking questions.
• Effectively resolve customer complaints and ensure proper follow-up to enhance client satisfaction.
• Document customer interactions accurately and manage inquiries in a timely manner.
• Collaborate with internal teams to address customer needs and improve service quality.
• Educate customers on banking procedures, products, and services available to them.
• Gather customer feedback to contribute to the continuous improvement of customer service processes.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer support, particularly in the banking or financial services sector.
• Strong communication and interpersonal skills with a focus on client needs.
• Detail-oriented with excellent organizational abilities.
• Proficient in using customer relationship management (CRM) software and standard office applications.
• Strong problem-solving skills and a proactive approach to customer assistance.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package (flight, transfer and hotel)
• Free Greek Lessons, discounts and other perks