EMEA Account Manager - SaaS Growth & Renewals

DataDome; Paris; Hybride; EUR 50 000 - 75 000; Plein temps

Résumé du poste

A tech company specialized in cybersecurity is seeking an experienced Account Manager in Paris. The role involves managing key accounts in EMEA, ensuring contracts' renewals, and driving customer satisfaction. Ideal candidates will have over 6 years of client-facing experience, proven negotiation skills, and a strong background in B2B SaaS. The position offers flexible working arrangements, generous health benefits, and opportunities for professional development.

Prestations

Remote, hybrid, and in-office options

Generous health benefits

Professional development opportunities

Team building events

Parent care packages

25 PTO days in France

Qualifications

• 6+ years in Account Management or Customer Success roles.
• Proven experience handling complex negotiations.
• Track record in achieving gross and net retention rates.
• Previous experience in a B2B SaaS environment.
• Experience working with technical customers.

Responsabilités

• Ensure customers achieve their objectives with DataDome solutions.
• Drive customer experience as a trusted advisor throughout the journey.
• Manage contract renewal negotiations timely.
• Proactively manage upsell and cross-sell negotiations.

Connaissances

Account Management

Client Relations

Complex Negotiations

B2B SaaS Experience

Fluency in English

Formation

Bachelor's Degree or equivalent experience

Description du poste

A tech company specialized in cybersecurity is seeking an experienced Account Manager in Paris. The role involves managing key accounts in EMEA, ensuring contracts' renewals, and driving customer satisfaction. Ideal candidates will have over 6 years of client-facing experience, proven negotiation skills, and a strong background in B2B SaaS. The position offers flexible working arrangements, generous health benefits, and opportunities for professional development.