Customer Success Manager - France

IZIX; Paris; Hybride; EUR 60 000 - 75 000; Plein temps

Résumé du poste

A growing tech company in Paris is seeking a Customer Success Manager to ensure smooth software adoption and enhance client satisfaction. The ideal candidate will have over 3 years of experience in customer success roles and be fluent in both English and French. This position offers a unique opportunity to be part of a startup environment, contribute to market expansion, and work within a dynamic team culture. Enjoy perks like flexibility and team-building activities while driving impactful change in the mobility sector.

Prestations

Quarterly team building

Flexibility (up to 2 remote days/week)

Dynamic company culture

Crossfit sessions

Qualifications

• 3+ years of experience in customer success roles with a proven track record.
• Ability to communicate effectively and motivate teams.
• Passion for technology and a desire to innovate in the mobility sector.

Responsabilités

• Ensure smooth adoption and continued usage of software solutions.
• Support sales activities through enablement materials.
• Monitor and improve customer satisfaction.
• Liaise with the product team regarding customer needs.

Connaissances

Customer success experience

Teamwork

Innovative project management

Bilingual (English and French)

Description du poste

WearecurrentlylookingforourfutureCustomerSuccessMangertostrengthenourteamand supportourgrowthinto theEuropean market!

About us!

At Izix, we’re entering a new growth phase.

Following our recent acquisition of Toogethr, we’re expanding our presence across Europe —where we see exciting opportunities to strengthen and develop our market position.

We build innovative software that simplifies parking management for real estate owners, asset managers, facility managers, and tenants. Our intuitive platform helps digitize and optimize parking allocation, access control, and mobility strategies for office buildings, mixed-use properties, and corporate campuses.

Joining Izix now means being part of a transformative journey— helping us build our footprint in a new market, take ownership of local initiatives, and shape scalable operations in a rapidly evolving industry.

If you’re looking for a role where strategy meets execution, and where your impact will directly fuel our next stage of growth —this is the moment to join.

Whatwe’lldoing?

By joining Izix, your main mission is to ensure the smooth adoption and continued usage of our software solutions by our clients. Overall, your role will be to contribute to building and implementing a Customer Success Strategy with a focus on the French speaking regions:

• Accompany customers along their journey with our software solution (onboarding, parking policy, training) and bring your commercial, technical and product expertise to the table.
• Support commercial activities through sales enablement material or direct support in case of complex deals (upsells, tools, processes, demos, etc.)
• Monitoring real estate & market trends
• Monitor and improve customer satisfaction (train, collect feedback, inform about upgrades, interesting outcomes for them, etc.) to ensure a smooth customer’s relation
• Through QBRs stay up to date regarding customer’s needs and feedback regarding our product, staying aware of any upsell possibilities
• Liaise with the product team to communicate customer needs and suggest upgrades or additional features to meet existing or upcoming requirements as well as to validate releases and new developments before they are launched and then implementing them.
• Constantly improving the Izix product vision

Requirements

Don't hesitate to apply if you don't fulfill 100% of the requirements. Superheroes don't exist. People with passion and talent do!

To be successful in this position you should relate to the following expectations :

• You demonstrate a talent for stirring up crowds around an innovative project that is revolutionizing the mobility sector and the real estate industry.
• You have experience in customer success related roles (+3 years) and can demonstrate a track record of "making it happen" no matter what.
• You demonstrate a willingness to go the extra mile, a go-getter attitude with an emphasis on teamwork. Strong positive vibes will go a long way at Izix!
• You desire to gain autonomy and be a source of new ideas on how to succeed as a team.
• You have an ambitious personality, with a passion for technology and a desire to revolutionize a sector.
• You speak English, and French without effort.

Benefits

• A startup environment where everything is still being built – every win counts.
• The opportunity to be part of a unique entrepreneurial journey in the European market where we’re expanding our footprint and where you can truly establish yourself as a key player at Izix.
• A dynamic and tight-knit team that’s waiting for you to help conquer new horizons.
• A company culture based on trust and collaboration.
• Other perks: quarterly team buildings, flexibility (up to 2 days remote per week), Tuesday crossfit session, and the opportunity to have a real impact on the company’s growth.

If you've read this far, what are you waiting for? Apply😉

Is this role not an exact fit?

Add me on LinkedIn and I’ll let you know when we have new positions