Customer Care Specialist II: Sales & Support

Columbia Sportswear; Schiltigheim; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A well-known outdoor apparel brand is seeking a Customer Care Specialist II in Schiltigheim, France. In this role, you will handle service and sales interactions through calls, chats, and emails while providing valuable feedback for process improvements. The ideal candidate will have a High School Diploma or equivalent experience, along with 2-5 years in related roles. Strong communication skills and prior sales experience are essential for success in this position.

Qualifications

• Typically requires 2-5 years of related experience.
• Ability to recognize and solve typical problems by evaluating solutions from established procedures.

Responsabilités

• Handles consumer sales and service interactions through calls, chats, and emails.
• Escalates issues to senior team members and offers assistance.
• Provides feedback and recommends process improvements.

Connaissances

Sales Experience

Customer Service

Communication skills

Microsoft Word

Microsoft Outlook Calendar

Formation

High School Diploma or equivalent

2 years of technical training (may be required)

Description du poste

A well-known outdoor apparel brand is seeking a Customer Care Specialist II in Schiltigheim, France. In this role, you will handle service and sales interactions through calls, chats, and emails while providing valuable feedback for process improvements. The ideal candidate will have a High School Diploma or equivalent experience, along with 2-5 years in related roles. Strong communication skills and prior sales experience are essential for success in this position.