CRM Conversion Apprentice

Deezer; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading music streaming platform in Paris is seeking a CRM Conversion Apprentice to enhance customer engagement through tailored CRM journeys. The role emphasizes collaboration, innovation, and data analytics, requiring strong organisational skills and a passion for customer experience. Join a dynamic team that values diversity and offers great perks including a free premium account and access to gym classes.

Prestations

Free Deezer premium family account

Access to gym classes

Meal vouchers

Mental health support

Allowance for sports, travelling, and culture

Great office in Paris, London or Sao Paulo

Deezer parties and drinks

Qualifications

• A data-driven approach and strong organisational skills.
• Experience in project management.
• A genuine enthusiasm for customers and a creative mindset.
• Working proficiency in English.
• Knowledge of CRM platforms is a plus (ideally Braze).

Responsabilités

• Ideate and execute CRM journeys to boost activation and conversion.
• Work with cross-functional teams for CRM strategy execution.
• Implement AB tests for journey performance improvement.
• Monitor and report on CRM performance metrics.
• Find innovative ways to engage users across channels.

Connaissances

Data-driven approach

Strong organisational skills

Project management

Customer enthusiasm

Creativity

Working proficiency in English

Outils

CRM platforms (Braze)

Description du poste

Overview

LIVE THE MUSIC WITH US From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. Deezer is listed on EuroNext and is a rapidly-growing, cutting-edge player in the music streaming market. Deezer values diversity and collaboration and aims to deliver the most personal and innovative music experience in the world.

Ready for an electrifying journey? Apply now and contribute to bringing extraordinary music experiences to people’s lives.

Job Description

You’re customer obsessed and can’t base any decision without data? Join the Deezer CRM team. We are transforming how we design, build and activate CRM to engage users around music. This role has a start date from October onwards and a duration of 1 year.

The role

We are seeking a CRM Conversion Apprentice to develop tailored CRM journeys that activate users in the early days of their lifecycle and nudge them to convert to a paid package. You will deliver innovative and personalised communications across all channels with a strong focus on testing and optimization. You will collaborate with Product & Tech, Data, and Copywriting/Graphic Design teams.

What You Will Do

• Ideate and execute CRM journeys (in our CRM tool Braze) to boost activation and conversion, leveraging personalized music content and promo schemes.
• Work with cross-functional teams to ensure successful execution of the CRM strategy and alignment with company objectives.
• Implement AB tests to continuously improve journeys’ performance.
• Monitor, analyse and report on CRM performance metrics, and communicate learnings to the organisation.
• Find new and innovative ways to engage with users across the channel mix.

Qualifications

• A data-driven approach and strong organisational skills
• Experience in project management
• A genuine enthusiasm for customers and a creative mindset
• Working proficiency in English
• Knowledge of CRM platforms is a plus (ideally Braze)

At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences and your way of thinking might be exactly what we need. If this role speaks to you and aligns with your capabilities, even if you don’t meet 100% of the qualifications, please apply.

Additional Information

At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. We offer learning opportunities, e-learnings and workshops from onboarding onward, and ongoing programs to fight biases and support diverse teams.

• Regular Diversity & Inclusion talks
• Employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+
• Mandatory training sessions for all managers
• English and French courses for all

Beyond benefits like transportation, we offer extra perks such as:

• A Deezer premium family account for free
• Access to gym classes
• Join over 70 Deezer Communities to connect beyond work
• Deezer parties and drinks several times a year
• Allowance for sports, travelling and culture
• Meal vouchers
• Mental health and well-being support from Moka.Care
• Great offices in Paris, London or Sao Paulo and hybrid remote work

If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page.