Clinical - Behavioral Health Professional 2 - 550001 Behavioral Health Professional 2 - 550001

Mindlance; Saint-Didier-de-la-Tour; À distance; EUR 43 000 - 61 000; Plein temps

Résumé du poste

A leading healthcare provider is seeking a Behavioral Health Specialist to manage incoming crisis calls. Responsibilities include triaging calls, documenting actions, and providing educational resources. Ideal candidates will have a Bachelor's degree in a relevant field, along with 2-4 years of experience in behavioral health. The position allows for remote work within the US, promoting a collaborative approach to patient care.

Qualifications

• 2-4 years of Behavioral Health experience in crisis interventions or related area.
• Experience in telephonic counseling and/or managed care setting preferred.

Responsabilités

• Answer incoming telephone calls and triage behavioral health needs.
• Document calls and actions using standard software applications.
• Provide resources and education to non-licensed behavioral health staff.
• Schedule and make follow-up calls for care facilitation.

Connaissances

Behavioral Health experience

Strong computer skills

Data entry skills

Active listening

Customer service skills

Formation

Bachelor's degree or equivalent experience

Master's degree preferred

Outils

Microsoft Office

Data entry systems

Description du poste

Overview

Provides clinical information and education for inbound calls and outbound calls; triages behavioral health crisis calls. Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results.

Responsibilities

• Answer incoming telephone calls and triage behavioral health needs
• Document calls and actions using standard computer software applications
• Provide resources and education to non-licensed behavioral health staff
• Schedule and make follow-up calls to provide care facilitation
• Promote recovery concepts and inspire hope
• Work with other internal and external agency personnel to meet callers\' needs
• Provide professional assessments and interventions within the scope of relevant licensure
• Provide information and behavioral health education to callers
• Perform other duties as assigned; comply with all policies and standards

Education/Experience

• Bachelor’s degree or equivalent experience; Master’s degree preferred
• 2-4 years (or 1+ year per Centene version) of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area
• Strong computer skills (Microsoft Office and/or data entry systems)
• Strong data entry, typing, call documentation, and customer service skills including active listening
• Experience in telephonic counseling and/or managed care setting preferred

License/Certification

• Must have one of the following licenses: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor; Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker; Registered Nurse

Additional Notes

Shift time is M-F 8-4 Arizona time. Candidates can be anywhere in the US.

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”