Claims & Insurance Program Manager (f / m / d)

Free2Move; Paris; À distance; EUR 68 000 - 104 000; Plein temps

Résumé du poste

A leading mobility solutions provider in France is looking for a Claims & Insurance Program Manager to lead insurance claims and strategy for their expanding fleet in North America. This role requires a successful track record in claims handling, strong knowledge of US insurance laws, and excellent negotiation skills. Join in a dynamic, remote-first environment, working closely with cross-functional teams to shape the future of mobility.

Prestations

Fleet vehicle support

Travel opportunities

Dynamic work environment

Qualifications

• Successful track record in claims handling (bodily injury, property damage, liability).
• Litigation experience and ability to manage compliance.
• Excellent written and verbal communication.

Responsabilités

• Direct claims activity with Third-Party Administrators, overseeing documentation and investigations.
• Evaluate evidence to determine claim outcomes and negotiate settlements.
• Lead the self-insurance program and manage claim acceptance/rejection.

Connaissances

Claims handling

Strong US insurance law expertise

Analytical skills

Negotiation skills

Decision-making skills

Communication skills

Formation

Bachelor’s degree (business, insurance, or related)

Description du poste

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy ️ or book a car park during your weekend in Paris... all in one click, on our web / mobile platform!

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users , Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750 experts and bold international projects, then you're in the right place!

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented ️teams️, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.

Claims & Insurance Program Manager – USA

Free2move is searching for a hands-on, strategic Claims & Insurance Program Manager to lead our insurance and claims activity as we rapidly expand our fleet across North America! Join us in building innovative mobility solutions at scale—from Vehicle-as-a-Service and carsharing to the mobility partnerships shaping tomorrow.

What You’ll Do ？

• Direct claims activity with our Third-Party Administrator (TPA), overseeing investigations, documentation, coverage, liability, and damages for bodily injury, property damage, and liability claims.
• Evaluate medical reports, police records, and other evidence to determine claim outcomes, negotiating settlements within authority limits and collaborating with defense counsel in litigation cases.
• Ensure full compliance with state and federal insurance regulations affecting fleet operations.
• Lead the self-insurance program, managing claim acceptance / rejection, exclusions, addenda, and partner insurance terms to reflect Free2move’s risk appetite.
• Collaborate with our CFO to track financial exposure, reserves, and manage premium allocation.
• Define and enforce SLAs with TPAs, vendors, and partners—monitoring compliance with partner obligations and customer Terms & Conditions.
• Build scalable processes and tech-enabled workflows to support rapid fleet growth and new lines of business.
• Act as the main insurance liaison for strategic partners (DriveItAway, Infinite Auto Management, Flitco, OEM / dealer networks).
• Support onboarding of new partners and provide risk frameworks and claims procedures.
• Leverage claims and fleet data to build dashboards on claims frequency, severity, and loss ratios.
• Identify recurring trends, fraud risks, and drive product / process improvements with actionable insights for pricing, coverage, and customer experience.
• Collaborate with Product and Tech teams to integrate analytics, automation, and AI tools into claims workflows.

Qualifications & Experience

• Successful track record in claims handling (bodily injury, property damage, liability) and strong US insurance law / regulatory expertise.
• Experience with self-insurance, captive programs, fleet insurance, and program management in high-volume environments.
• Litigation experience and ability to manage partner obligations and compliance.
• Excellent analytical, decision-making, and negotiation skills; strong written and verbal communication.
• Valid driver’s license required.
• Preferred: Bachelor’s degree (business, insurance, or related), experience in SaaS / mobility / fleet tech, BI / data analytics.

What we offer

• Key role shaping insurance and claims strategy for North America’s fastest-growing mobility platform.
• Exposure to senior leadership; cross-functional collaboration with Finance, Product, and Legal teams.
• Dynamic, innovative, US-based work environment—remote-field setup with DC Metro office access.
• Fleet vehicle support and travel opportunities; responsibility, progression, and impact in an agile sector.
• Complete required training, licensing exams, and background checks per regulations.

Ready to lead and innovate insurance for the future of mobility?