Bilingual French-English Support Associate (Remote)

TalentPop App; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A customer support company is looking for a bilingual French-English Customer Support Associate to provide exceptional service via voice calls and live chat. You will troubleshoot issues, provide solutions, and ensure a positive customer experience. Ideal candidates are fluent in French and English, with a year of customer service experience. Remote work is a key feature of this role, offering flexibility and competitive pay.

Prestations

Permanent remote work

Competitive pay with annual reviews

Paid time off

Monthly health stipend

Performance bonuses

Qualifications

• Fluent in both written and spoken French and English.
• Minimum of 1 year customer service experience is preferred.
• Experience with bilingual customer support is an advantage.

Responsabilités

• Deliver timely and friendly support via calls and chat.
• Troubleshoot customer issues and guide them to solutions.
• Log customer interactions accurately.

Connaissances

Fluency in French

Fluency in English

Customer service experience

Solution-oriented mindset

Attention to detail

Outils

Zendesk

Gorgias

Shopify

Description du poste

A customer support company is looking for a bilingual French-English Customer Support Associate to provide exceptional service via voice calls and live chat. You will troubleshoot issues, provide solutions, and ensure a positive customer experience. Ideal candidates are fluent in French and English, with a year of customer service experience. Remote work is a key feature of this role, offering flexibility and competitive pay.