Bilingual Content Moderator & Customer Support — EU (Portugal)

Velenosi & Meredith Consulting; Grenoble; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

An international consulting firm is seeking a Content Moderator / Customer Service Specialist fluent in French and English for an on-site role in Portugal. The position involves content moderation and user support. Ideal candidates will possess EU citizenship and experience in customer service. The company offers a welcome bonus and relocation support, along with comprehensive training and exciting career opportunities.

Prestations

Welcome bonus of 3000 EUR

Relocation support (travel + accommodation assistance)

Full paid training and onboarding

Qualifications

• EU citizenship or valid EU passport is required.
• Experience in moderation or digital platforms is a plus.
• Ethical, professional, and a team player.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Escalate sensitive or complex issues through the right channels.
• Accurately document all cases and moderation actions.

Connaissances

Fluent French (C2/native)

Strong English communication (B2+)

Experience in customer service

Organized and detail-oriented

Description du poste

An international consulting firm is seeking a Content Moderator / Customer Service Specialist fluent in French and English for an on-site role in Portugal. The position involves content moderation and user support. Ideal candidates will possess EU citizenship and experience in customer service. The company offers a welcome bonus and relocation support, along with comprehensive training and exciting career opportunities.