Attaché technico-commercial / Attachée technico-commerciale (H/F)

France Travail; La Ricamarie; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Une entreprise spécialisée dans les fournitures industrielles recherche un Attaché technico-commercial pour gérer les demandes des clients et assurer le suivi des commandes. Le candidat idéal doit avoir au moins 2 ans d'expérience dans un rôle similaire, être capable de structurer son travail et avoir des compétences techniques de base. Le poste offre un contrat permanent de 37 heures par semaine avec des avantages tels que des jours RTT et des primes mensuelles.

Prestations

11 RTT jours

Chèques repas

Primes mensuelles

Participation et intéressement

Qualifications

• Au moins 2 ans d'expérience dans des rôles similaires.
• Capacité à structurer et organiser le travail.
• Compétences techniques de base pour comprendre et traiter les demandes des clients.

Responsabilités

• Gérer les demandes des clients et préparer des devis.
• Suivre les commandes en cours et traiter les factures.
• Assurer le suivi des commandes et des réclamations des clients.

Connaissances

Gestion de la relation client

Proficiency in Excel

Negotiation skills

Ability to resolve conflicts

Outils

Gesfi

Portail My VIP

Description du poste

Attaché technico-commercial / Attachée technico-commerciale (H/F)

Location: 42 - LA RICAMARIE

Offer No. 196YSCN

This role requires professional experience, ideally in industrial supplies, fasteners, etc. The candidate must be able to structure and organize their work, handle technical purchase documents for our main client (we have a dedicated team for this client), and have basic proficiency in Excel.

Activities Description:

1. Customer Relationship Management:
   • Receive customer requests
   • Prepare price quotes based on prioritization criteria, with approval from a manager for high-stakes offers
   • Qualify customer needs and identify suitable technical solutions for first-level technical inquiries
   • Maintain quality customer relations remotely and closely with External Sales
   • Record orders with internal and external suppliers
   • Assist customers with digital tools provided by the company
2. Order Follow-up:
   • Monitor ongoing customer orders and follow up with suppliers
   • Process invoicing
   • Perform qualitative follow-ups on offers as per manager’s methodologies
   • Record and handle customer complaints and disputes
   • Report encountered issues
3. Logistics Support:
   • Depending on the agency setup, may involve receiving, storing, and shipping goods
4. Participation in Rituals:
   • Participate actively in team meetings and routines with the manager
5. Safety and Environmental Standards:
   • Follow safety, hygiene, and environmental rules in place
6. Hierarchy and Project Responsibilities:
   • Supervised by the Internal Sales Manager
   • Apply company processes, policies, and methodologies
   • Respect schedules and priorities
   • Collaborate regularly with peers and external sales functions
7. Authorities and Internal/External Relations:
   • Negotiate prices below €1,500 within company margins
   • Report issues related to integrity, safety, discrimination, or harassment
   • Respond to client requests and initiate offers; record orders from suppliers
8. Professional Knowledge:
   • Ability to resolve simple conflicts
   • Proficiency with tools like Gesfi and Portail My VIP
   • Basic technical skills to understand and process customer requests
9. Working Hours: 8:00-12:00 and 13:30-17:00 Monday to Thursday, 8:00-12:00 and 13:30-16:30 Friday
10. Benefits: 11 RTT days, meal vouchers (€4 contribution for €10 voucher), monthly bonuses, participation & profit-sharing, clean criminal record

Contract Type:

• Permanent contract (CDI)
• 37 hours/week, daytime schedule

Salary:

• Based on profile

Desired Profile:

Experience:

• At least 2 years in similar roles (essential)

Additional Information:

• Sector: Wholesale trade of industrial supplies and equipment

Other offers may interest you.