Account Manager - Nice - Fixed Term Contract

Booking.com; Nice; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading company in the travel industry seeks an Account Manager for its Nice office. The role involves supporting accommodation partners, optimizing their performance on the platform, and providing insights on market opportunities. Ideal candidates are proactive, analytical, and fluent in English and French. Join a dynamic team committed to enhancing partner relationships and customer experiences.

Prestations

Annual paid time off

Hybrid working arrangements

Discounts on products

Free access to online learning platforms

Global Employee Assistance Program

Lunch vouchers

Travel allowance

WFH allowance

Qualifications

• Proficient in spoken and written English and French.
• Experience within e-commerce and/or travel industry.

Responsabilités

• Pro-active communication with partners to assist with business development.
• Maintain relationships with accommodation partners for optimal performance.
• Identify new potential partner leads.

Connaissances

Analytical Skills

Proactive

Communication

Formation

Bachelor's Degree

Description du poste

About Booking.com At Booking.com, we want to empower everyone to experience the world. Through our products, partners and people are how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place.

Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships? Can you help Booking.com's partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is "yes", you might have the determination to be our next Account Manager to join our outstanding Partner Services team in our Nice office.

Role Description :

You will be supporting the Local Partner Services team in Nice. You will be responsible for advising and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.

• This position is a short fixed term contract

Key Job Responsibilities and Duties :

• Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of the business, also available for market visits to your designated portfolio
• Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)
• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners
• Find opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize
• Help identifying new potential partner leads and pass this leads on for further follow up
• Responsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer
• Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their portfolio

Role Qualifications and Requirements :

• Proficient in spoken and written English and French
• Affinity or experience within e-commerce and / or travel industry
• Proactive with a sense of responsibility and can work independently
• Accurate, strong analytical skills and an eye for detail
• A great teammate, self-motivated, flexible and open to change
• Driver’s license
• Availability to travel up to 50% to a designated area within the country

Benefits & Perks : Global Impact, Personal Relevance :

• Annual paid time off and generous paid leave scheme including : parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
• Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
• Free access to online learning platforms, development and mentorship programs
• Global Employee Assistance Program, free Headspace membership
• Other benefits include lunch vouchers, travel allowance, WFH allowance.

Diversity, Equity and Inclusion at Booking.com

• Directly linked to our mission to make it easier for everyone to experience the world, Diversity, Equity, and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
• Take it from our Chief People Officer, Paulo Pisano : “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also builds a better and more inclusive travel experience for everyone

We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.

• Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities
• Unlimited access to online learning platforms (such as Udemy, Coursera, LinkedIn learning, O'reilly)

Application Process :

• Please apply by using a resume / cover letter in English.
• The recruitment process will entail : a phone discussion with the recruiter, a competency business interview and a Business Case interview (3 stages)

Pre-Employment Screening :

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.