VIP Account Manager — Remote, Flexible Hours, 30 Days PTO

Gamdom; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading online iGaming platform is seeking a VIP Account Manager to manage relationships and ensure exceptional experiences for VIP players. Responsibilities include customizing loyalty programs, collaborating with internal teams, and analyzing player data. Candidates should have experience in customer-focused roles, strong interpersonal skills, and an analytical mindset. This position offers a dynamic remote work environment with competitive salary and benefits.

Servicios

Fully remote - work from anywhere in the world

Flexible schedule

30 days of paid time off

Equipment allowance

Formación

• Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
• Strong interpersonal skills with a passion for delivering top-tier customer experiences.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Analytical mindset with the ability to use data to drive decisions.
• Fluent in English; additional languages are a plus.

Responsabilidades

• Build and maintain strong relationships with VIP players.
• Serve as the dedicated liaison for VIP players, addressing inquiries.
• Design and execute personalized loyalty programs and rewards.
• Work closely with internal teams to curate exclusive offers.
• Analyze player behavior and performance metrics to identify trends.
• Anticipate and address player concerns promptly.

Conocimientos

Customer-focused role experience

Interpersonal skills

Organizational skills

Data-driven decision making

Fluent in English

Herramientas

Intercom

Discord

CRM systems

Descripción del empleo

A leading online iGaming platform is seeking a VIP Account Manager to manage relationships and ensure exceptional experiences for VIP players. Responsibilities include customizing loyalty programs, collaborating with internal teams, and analyzing player data. Candidates should have experience in customer-focused roles, strong interpersonal skills, and an analytical mindset. This position offers a dynamic remote work environment with competitive salary and benefits.