Travel Support Advisor in Barcelona

FH Collective Academy; Barcelona; Híbrido; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

A leading service provider in Barcelona is seeking a Travel Support Advisor fluent in Icelandic and English. This position involves assisting travelers and accommodation partners through effective communication. Responsibilities include managing inquiries, providing precise booking information, and ensuring high service standards. Ideal candidates will have previous customer service experience and proficiency in Office 365. The role offers a hybrid model and a relocation package, emphasizing a structured work environment.

Servicios

27 days of annual leave

3 weeks of structured training

Relocation package (1 month paid accommodation)

Formación

• C2 proficiency in Icelandic and strong English communication skills required.
• Experience with CRM tools and Office 365 is necessary.
• Previous customer service experience is advantageous.

Responsabilidades

• Assist travelers and partners over phone and email.
• Provide precise information on bookings and payments.
• Manage requests for modifications and cancellations.
• Document all interactions and comply with guidelines.
• Maintain professionalism in communication.

Conocimientos

Icelandic (C2)

Advanced English

Strong written and verbal communication

Proficiency in Office 365

CRM tools

Descripción del empleo

We are looking for Icelandic-speaking professionals who value clarity, structure and high service standards. This role is suitable for individuals who communicate directly, remain composed under pressure, and prefer a consistent and organized work environment.

Position Overview

As a Travel Support Advisor, you will assist travelers and accommodation partners using Booking.com. Your responsibility is to provide accurate information, resolve issues efficiently, and ensure a reliable customer experience.

Contract & Benefits

• 38.5h/week, Monday/Sunday
• Salary: 22,249 gross/year
• Shift: 09:00/20:00 rotative
• 27 days of annual leave
• 3 weeks of structured training
• Multicultural, international environment
• Modern office near Westfield Glories (Barcelona)

Hybrid Work & Relocation Package

• Hybrid model
• Relocation package available (1 month of paid accommodation)

Key Responsibilities

• Support travelers and partners via phone and email, following established procedures

• Provide clear and precise information regarding bookings, payments, and service conditions

• Manage requests such as modifications, cancellations, and technical inquiries

• Mediate between guests and accommodation providers in a neutral and solution-oriented manner

• Document all interactions and ensure compliance with internal guidelines

• Maintain a professional approach in all communication

Requirements

• Icelandic (C2) and Advanced English

• Strong written and verbal communication with a structured approach

• Proficiency in Office 365, CRM tools and internal systems

• Ability to handle complex cases with calm and consistency

• Reliability, discipline and adaptability to process updates

• Previous customer service experience is an advantage

• Interest in travel and accommodation platforms is beneficial