Técnico de Soporte Solar & Energy

Fronius; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A renowned energy solutions company in Madrid is seeking a candidate for customer support in their solar and energy area. The role involves providing technical assistance, customer training, and creating informational materials. Ideal candidates will have a diploma in electronics, experience in customer service, and a problem-solving attitude. The position offers a competitive salary, flexible hours, health insurance, and a supportive work environment.

Servicios

Private health insurance

Restaurant ticket

Public transport ticket

Childcare support

Continuing training programs

Fruit at the office

Flexible schedule

Formación

• Diploma in electronics required.
• Experience in customer service or after-sales service is essential.
• Knowledge of renewable energies is advantageous.

Responsabilidades

• Provide national customer support via technical consulting.
• Assist with support cases via phone/email/on-site.
• Train customers through seminars or on-site.
• Create technical and training materials.
• Assist at national Sales Exhibitions or Trade Fairs.

Conocimientos

Customer service orientation

Excellent communication skills

Strong MS Office skills

Technical understanding

Self-motivated problem-solving

Willingness to travel

Educación

Diploma in electronics

Professional education

Training in renewable energies

Herramientas

MS Dynamics CRM

Descripción del empleo

We are hiring!

At Fronius Spain we offer a job opportunity for the Solar & Energy area.

What would be your main tasks?

• Providing excellent and timely national customer support via technical consulting and assistance for customers (sales representatives, FSP, installers) involving pre-sales asistance, PV system-sizing and monitoring
• Assisting with support cases via phone and / or email as well as on-site when necessary
• Training customers (conducting seminars) in house or on-site
• Creating technical and training material
• Assisting in national Sales Exhibitions or Trade Fairs
• Interface function with Technical Support International

What are we looking for?

Education, skills and knowledge

• Diploma in electronics
• Professional education
• Training / knowledge in renewable energies would be a plus
• Professional experience
• Professional experience in customer service, repair / after sales service
• Customer orientated attitude
• Have a self-motivated attitude with the ability to solve problems and provide superb technical advice
• Excellent communication skills
• Strong MS Office skills including MS Dynamics CRM
• Technical understanding and eagerness to learn
• Willingness to travel

Languages

• National language as a native language
• Spoken and written English incl. technical vocabulary
• Basic German an advantage

What are we offering?

As part of our team, you will have the opportunity to work on numerous projects and develop your skills in a multinational, dynamic and stimulating environment. Without losing a familiar and close atmosphere.
Employment stability. Flexible schedule and reduced working time in summer and every Friday of the year. Vacation labour days.
Welcome plan and monitoring of your professional development.
You will enjoy the possibility of large social benefits (such as private health insurance, restaurant ticket, public transport ticket and childcare, continuing training programs...). As well as a competitive salary in the sector.
Fruit at the office, working from home possibility depending on type of position, company activities. As well as extensive conciliation measures.
At Fronius Spain, we value and promote diversity in all its ways. We strive to create an inclusive environment within our community, fostering an environment where people are welcome, respected and valued and have equal opportunities within the company.

Are you ready for Fronius? Apply online now and become part of the Fronius family!