Technical Support Specialist

PowerToFly; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology company in Barcelona is seeking an experienced technical support professional to assist customers with Autodesk software. You will manage customer expectations, document solutions, and provide critical research support. Ideal candidates will have over 5 years of experience in the AEC industry, proficiency in Revit and Navisworks, and be fluent in English and French. This position offers a hybrid working schedule and a supportive culture focused on work-life balance and employee development.

Servicios

Health/Dental/Vision/Life Insurance

Work-Life Balance

Paid volunteer time off

6 week paid sabbatical every 4 years

Employee Resource Groups

A 'week of rest' at year's end

Formación

• 5+ years of professional experience in the AEC industry.
• Passion for helping people and enjoy solving problems.

Responsabilidades

• Provide efficient assistance to Autodesk customers on a variety of issues and questions.
• Document problems and solutions in short and clear articles for our knowledgebase.
• Research, verify, and document product issues.
• Manage customer expectations by providing updates on progress.

Conocimientos

Excellent written and verbal proficiency in English and French

Customer service experience

Problem-solving skills

Herramientas

Revit

Navisworks

Autodesk AEC products

Descripción del empleo

Position Overview

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's changing every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this change is your opportunity.

Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

You will be reporting to Technical Support Manager.

We support hybrid working schedule.

Responsibilities

• Provide efficient assistance to Autodesk customers on a variety of issues and questions, related to usage of our software
• Document problems and solutions in short and clear articles for our knowledgebase
• Research, verify, and document product issues
• Manage customer expectations by providing updates on progress

Minimum Qualifications

• Excellent written and verbal proficiency in English and French
• Advanced user of Revit, Navisworks and other Autodesk AEC products
• Professional experience in the AEC (Architecture, Engineering, Construction) industry 5+ years
• Passion for helping people and enjoy solving problems
• Customer service experience

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

What Autodesk Has to Offer

• Insurance: Health/Dental/Vision/Life
• Work-Life Balance
• Paid volunteer time off
• 6 week paid sabbatical every 4 years
• Employee Resource Groups
• A "week of rest" at year's end