Technical Support Engineer (Spanish)

Hikrobot; Madrid; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa global de robótica busca un Ingeniero de Soporte Técnico para implementar y mantener sus sistemas robóticos autónomos en Europa. El candidato ideal tendrá un título universitario en un campo técnico y entre 2 y 5 años de experiencia en robótica móvil. Este rol requiere habilidades de comunicación excepcionales, fluidez en español, mandarín e inglés, y la disposición para viajar frecuentemente por Europa. Ofrecemos un entorno dinámico y un fuerte enfoque en el desarrollo profesional.

Formación

• 2-5 años de experiencia práctica en soporte e ingeniería de robótica móvil o sistemas de logística.
• Excelentes habilidades de comunicación para resolver problemas en el lugar.
• Licencia de conducir de la UE preferida.

Responsabilidades

• Liderar la instalación y configuración de sistemas robóticos en sitios de clientes.
• Proporcionar soporte técnico remoto y en el sitio.
• Monitorear métricas de rendimiento de la flota.

Conocimientos

Comunicación efectiva con el cliente

Conocimiento de sistemas de navegación SLAM

Experiencia en robótica móvil

Educación

Grado en Robótica, Mecatrónica, Ingeniería Electrónica, Ciencias de la Computación o campo técnico relacionado

Descripción del empleo

About Hikrobot

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Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large‑scale engineering experience, and a global service network to deliver reliable, high‑performance industrial automation solutions.

Location

Based in Spain (frequent travel across EU required)

About the Role

As a Technical Support Engineer at Hikrobot, you will be responsible for the successful deployment, integration, and ongoing support of our autonomous mobile robotics (AMR) and material handling systems across the Pan‑European region. You will act as the primary technical representative for customers, ensuring system performance, reliability, and high customer value throughout the product lifecycle.

Key Responsibilities

Project Deployment & Commissioning

• Lead on‑site installation, configuration, and acceptance testing of AMR and related robotics systems at customer sites.
• Configure navigation maps, SLAM/positioning, scheduling rules, charging and docking points, and interfaces with conveyors, lifts, access systems, and PLCs.
• Support integration with customer WMS/MES/ERP systems.

Technical Support & Troubleshooting

• Provide remote and on‑site technical support, diagnosing and resolving issues across hardware, software, networking, and system integration layers.
• Analyze navigation anomalies, task scheduling issues, communication faults, and performance irregularities.
• Work closely with R&D teams to submit detailed reports and drive product enhancements.

Customer Training & Enablement

• Deliver structured training to customers and regional partners on system operation, maintenance, software tools, and best practices.
• Produce high‑quality documentation, troubleshooting guides, and operational manuals.

Operations Monitoring & Optimization

• Monitor fleet performance metrics (uptime, alert frequency, battery health, throughput, scheduling efficiency).
• Propose data‑driven optimization plans — including route refinement, process adjustment, and scheduling strategy improvements.
• Support multi‑site scaling, upgrades, and long‑term operations for customers across Europe.

Cross‑Functional Collaboration

• Act as a key technical liaison between customers, the regional service organization, and Hikrobot’s global R&D teams.
• Collect and communicate customer implementation feedback and business needs to inform product development.
• Coordinate with parts logistics, third‑party vendors, and regional service partners.

Travel Requirement

High travel demand (~70–80%), covering multiple EU countries to support customer deployments and operations.

Qualifications

Required

• Bachelor’s degree or above in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or related technical field.
• 2–5+ years of hands‑on experience in automation, mobile robotics (AGV/AMR), or warehouse logistics system support/engineering.
• Solid understanding of SLAM, laser/vision localization, navigation planning, scheduling, and fleet management systems.
• Strong system integration experience including network communication, interface setup, and debugging.
• Excellent customer communication skills with the ability to independently drive on‑site problem resolution.
• Fluent Mandarin, Spanish and English as a working language; EU driver’s license preferred.

Preferred

• Proficiency in one or more European languages (German, French, Dutch, Italian, etc.).
• Experience with WMS/MES/ERP integration or industrial PLC systems.
• Knowledge of the warehousing and logistics sector (3PL, e‑commerce, automotive, electronics manufacturing).

By submitting your application, you acknowledge and agree that Hikrobot may process your personal data for recruitment purposes in accordance with applicable GDPR requirements.