Tech Ops Support Specialist

Monzo; España; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading financial technology company in Barcelona is looking for a TechOps Support team member to help colleagues with technical issues and ensure they have the tools to succeed. The role involves answering technical queries, assisting with onboarding, and providing face-to-face support. Candidates should be passionate about helping others and experienced in troubleshooting macOS. The position requires working onsite at least four times a week with flexible work-from-home options.

Servicios

Learning budget of €1,200 a year

Option to work from home when needed

Formación

• Comfortable working in a technical team dealing with various technical issues.
• Able to present technical information effectively.
• Passionate about helping others and creating an inclusive support environment.

Responsabilidades

• Answer technical queries and provide support via Slack.
• Assist colleagues face to face or through video calls.
• Manage laptop orders and onboarding for new staff.

Conocimientos

Troubleshooting macOS

Technical communication

Problem-solving

Basic networking knowledge

Experience with Google Workspace or Slack administration

Herramientas

mobile device management

programming languages such as Python

Descripción del empleo

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

About us

We’re here to make money work for everyone. For too long, banking has been complicated and opaque — we’re changing that.

Our community helps shape Monzo by suggesting features, testing the app, and giving constant feedback. We don’t sell financial products, we solve problems — and TechOps is at the heart of making that possible.

About our TechOps Team

TechOps makes sure Monzo runs smoothly. We enable every Monzonaut to do their best work, whether that’s fixing problems, delivering projects, or shaping how technology is used across the company. We’re made up of three sub-teams, each with a clear focus.

About our TechOps Support Team

The Support Team is the friendly, approachable face of TechOps. We’re the first point of contact for every Monzonaut, making sure colleagues feel supported and heard. As champions of our Service Excellence pillar, we focus on delivering a positive and empathetic experience with every interaction. We don’t just solve problems—we build trust.

What you’ll be working on

As part of the wider TechOps team, you’ll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work. As well as being there to support when things don’t work the way they are supposed to or when people need to talk through a problem.

You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:

• Answering technical queries and questions in Slack
• Helping people resolve their issues face to face or using a video call
• Ordering laptops and peripherals
• Delivering laptop onboarding sessions for new Monzonauts
• Carrying out basic admin actions across our various SaaS platforms

You should apply if:

• You’re comfortable working in a technical team that deals with a wide range of technical issues every day.
• You’re comfortable presenting technical information to groups of people.
• You're passionate about helping people as well as creating an inclusive support environment.
• You can communicate technical solutions to people with wide-ranging levels of technical expertise effectively.
• You're experienced in troubleshooting macOS.
• You have an understanding of basic networking.
• You love learning on the fly and sharing your knowledge with others.

In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement, and if you don’t think any of them apply to you, don't worry - they are just some of the things you might learn if you are successful:

• You’ve got experience of managing macOS, Windows, or ChromeOS devices using mobile device management.
• You’ve got experience in Google Workspace or Slack administration
• You have experience automating common tasks
• You have experience in programming languages such as Python

The Interview Process:

Our interview process consists of two main stages:

• 30-minute interview with the Hiring Manager
• 2 hours of technical and cultural interviews

Our average process takes around 2-3 weeks, but we will always work around your availability.

What’s in it for you:

This role is based in our Barcelona office, you’d be expected to work from the Barcelona office at least 4 times a week, supporting our teams on site. There is the option to work from home when you need to, but this is not a remote position.

Learning budget of €1,200 a year for books, training courses, and conferences

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status.