Subject Matter Expert (Danish - speaking) - On-site TR02

Concentrix Spain; Barcelona; Presencial; EUR 18.000 - 23.000; Jornada completa

Descripción de la vacante

A global technology and services leader in Barcelona is seeking a Subject Matter Expert. In this role, you will drive the sales cycle, nurture client relationships, and showcase advanced cloud technologies. Candidates must be bilingual in Danish and fluent in English, have strong leadership abilities, and know customer service best practices. This full-time position offers a base salary of €20,484 annually plus bonuses and private medical insurance within a dynamic office environment.

Servicios

Salary package including bonus

Full paid training

Private medical insurance

Modern office in Barcelona

Formación

• Proficient in Danish and English is required.
• Experience in mentoring and guiding teams is a plus.
• Strong knowledge of call center operations and customer service best practices.

Responsabilidades

• Maintain knowledge of company products and customer support processes.
• Assist in developing training materials and FAQs.
• Collaborate with teams to improve processes and customer satisfaction.
• Monitor daily team performance and ensure SLAs are met.
• Conduct coaching sessions and feedback discussions.
• Track and analyze agent performance metrics.

Conocimientos

Bilingual or proficient in Danish plus fluent in English

Strong leadership skills

Knowledge of customer service best practices

Experience with quality monitoring tools

Analytical and problem-solving skills

Ability to work in a fast-paced environment

Proficiency in CRM software

Descripción del empleo

Description

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Subject Matter Expert in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Responsibilities

• Maintain up-to-date knowledge of company products, services, and customer support processes
• Assist in the development of training materials, FAQs, and knowledge base articles
• Collaborate with cross-functional teams (Operations, Training, Quality, and Product) to improve processes and customer experience
• Monitor and assist with daily team performance, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met
• Conduct coaching sessions, and performance feedback discussions as needed
• Assist in shift scheduling, workforce planning, and real-time queue management
• Conduct reviews and calibrations of quality audits performed by the client's in-house team; Identify trends and gaps in performance and recommend process improvements
• Assist in implementing quality improvement initiatives to enhance customer satisfaction
• Conduct skill-building workshops to enhance agent knowledge and efficiency
• Track and analyze agent performance metrics, quality scores, and customer feedback

Requirements

• Are bilingual or proficient in Danish plus fluent in English
• Have strong leadership skills, with the ability to mentor and guide a team
• Have in-depth knowledge of customer service best practices and call center operations
• Have experience with quality monitoring tools and methodologies
• Have excellent analytical, problem-solving, and decision-making skills
• Have the ability to work in a fast-paced, dynamic environment and manage multiple priorities
• Have proficiency in CRM software, ticketing tools, and contact center reporting systems

Offer

• Salary package: base salary of 20,484 euros gross / year + up to 1,000 euros bonus gross / year and private medical insurance
• Full‑time 39h / week, permanent contract: Monday to Friday, from 09:00 to 18:00
• Full paid training for the company and the products you will be working on
• A modern office in Barcelona

Experience the best version of you! At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1675351