Store Manager - MADRID M/W

The Kooples Group; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A retail company in Madrid is looking for an experienced Store Manager. This role demands exceptional customer service, strong fashion knowledge, and the ability to maximize sales. Responsibilities include managing daily operations, optimizing sales performance, and ensuring customer satisfaction. The ideal candidate will contribute to team development and achieve budgeted sales plans.

Formación

• Exceptional customer service skills.
• Strong sense of fashion.
• Ability to maximize sales through communication skills.

Responsabilidades

• Greet and assist customers, ensuring personalized service.
• Control and optimize sales performance indicators.
• Manage stocks and guarantee inventory accuracy.

Conocimientos

Customer service skills

Strong communication

Fashion knowledge

Sales analysis

Descripción del empleo

We are looking for a passionate Store Manager with experience in retail to join our amazing team in Madrid!

The candidate must have an exceptional customer service skills and a strong sense of fashion. Moreover, candidate has to show the ability to maximize sales through strong communication skills, knowledge of the industry and the enthusiasm resulting in increased sales. Candidate has to be able to provide daily operational management and guidance for the store ensuring that the products are presented in accordance to the brand standards.

What is more, candidate will have to achieve budgeted sales plans for the store on a weekly, monthly and yearly basis.

Under the direction of the Area manager, you will contribute to the achievement of sales goals at the point of sale.

To allow our customers to live the unique TK Client Experience:

• Greet and assist customers throughout their visit, ensuring a personalized service;
• Advising the customer by promoting our traditional know-how and the characteristics of our products thanks to a well‑controlled sales pitch;
• Build customer loyalty and guarantee customer satisfaction.

To ensure the development of the sales of your point of sale:

• Control and optimize performance indicators through sales analysis (Top, Flop, CR, ATV, UPT…);
• Manage stocks, guarantee their reliability and carry out inventories (revolving and total);
• Ensuring reporting to management (daily reports, weekly and monthly reports);
• Management of the trading budget of the point of sale.

Manage, animate and focus your sales team:

• Participation in recruitment;
• Ensuring the integration and training of new employees;
• Management of sales goals on a daily basis (custom goals, challenges, etc.);
• Guarantee the development of the skills of your employees (assessment, coaching…).

Ensuring the optimal functioning of the point of sale:

• Create schedules and set up zoning;
• Creation of the visual merchandising according to the guidelines of our company;
• Ensuring the smooth running of the point of sale.