Spanish-Speaking Content Review & Community Support Specialist

Cbtalents; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A digital support services company is seeking a Spanish-speaking Content Review & Community Support Specialist to maintain a safe digital environment by helping users with inquiries and reviewing content. Responsibilities include monitoring compliance with platform policies and ensuring user satisfaction through empathetic support. The ideal candidate is fluent in Spanish and has strong analytical and communication skills. Relocation assistance is offered for eligible candidates, with remote work options available.

Servicios

Performance bonus

Relocation package

Paid training

Formación

• Native-level Spanish (C2) and good English (B2) communication skills required.
• Up to 1 year of experience in customer service or similar environments preferred.
• High cultural awareness regarding the supported market/region.

Responsabilidades

• Assist users with inquiries accurately and empathetically.
• Monitor reports of potential policy abuse and enforce platform Terms of Use.
• Analyze data to identify trends and improve user support processes.

Conocimientos

Empathy

Analytical skills

Attention to detail

Communication skills

Descripción del empleo

Location: anywhere in Greece
Work Model: remote
Schedule: MondaySunday, rotating shifts between 07:0022:00
Language: Spanish (C2) + English (B2)
Training: 1 week (paid)
Visa Support: Not provided
Relocation: Provided for candidates relocating from within the EU
Employment Type: Full-time

About the Role

We are seeking a Spanish-speaking Content Review & Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies.

You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.

Key Responsibilities

• Assist users by handling inquiries with empathy, accuracy, and timely responses
• Stay informed about platform products, community standards, and policy updates
• Make balanced, well-reasoned decisions based on established guidelines
• Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review)
• Enforce platform Terms of Use by monitoring reports of potential policy abuse
• Analyze data and identify trends, inefficiencies, or risks in workflows
• Provide high-quality written and verbal support
• Escalate sensitive cases to the appropriate teams
• Use market-specific insights to improve user support processes
• Maintain cultural awareness of the region you support, ensuring consistent and fair policy application

Minimum Requirements

Language Requirements:

• Native-level Spanish (C2)
• Good English communication skills (B2 or approved equivalent test result)

Analytical Skills:

• Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment)

Experience:

• Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred)
• High cultural awareness regarding the supported market/region

Department Workstreams

You may be assigned to one of several workflow areas, such as:

• Business Integrity (moderately sensitive content)
• Content Moderation (including reviewing images, ads, videos, and comments)
• Intellectual Property Review
• User Support (chat/email)
• Policy Enforcement & Operations
• Product Operations (gathering training data, reviewing videos, etc.)

Compensation & Benefits

• Gross monthly salary: 1,045
• Performance bonus: Up to 160 per month
• Agency contract: Yes
• Brand use: No

Relocation Package (for eligible candidates)

• 2-week hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Real estate agency fee covered
• Work-from-home conditions:
  • If relocating: WFH location is Athens
  • If local: WFH can be anywhere within Greece

Accepted Documents

• EU citizenship
• Full-purpose or Specific-purpose work permit card
• Certificate of Protection (refugees)

Ideal Candidate Traits

• Strong interpersonal and communication skills
• High attention to detail
• Empathy and emotional resilience
• Ability to make sound decisions while following policy guidelines
• Comfort working with potentially sensitive content
• Motivation to contribute to a safer online community