Spanish Advertise Support Specialist (onsite in Lisbon) with Relocation package

Cross Border Talents; Córdoba; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A digital advertising company is seeking an Advertisers Support Specialist for the Spanish market. You will provide support for small and medium businesses using Facebook and Instagram ads. Responsibilities include assisting clients with technical issues and optimizing their advertising campaigns. The role requires fluency in Spanish and a B2 level of English, along with great communication skills. Candidates will also need to work on rotational shifts and should be willing to relocate to Lisbon.

Servicios

Base salary plus holiday and Christmas bonuses

Meal allowance of €7/day

Health insurance from the first day

Formación

• Previous experience in customer support or digital marketing is a plus.
• EU nationality or valid Portuguese residence card required.
• Availability to work rotational shifts between 07:00 AM and 12:00 AM.

Responsabilidades

• Deliver post-sales support to Spanish and English-speaking advertisers.
• Provide technical assistance and product usage guidance.
• Collaborate with internal teams to ensure customer satisfaction.

Conocimientos

C2 in Spanish

Confident in English (B2)

Strong communication skills

Problem-solving skills

Interest in social media

Educación

High school diploma or higher

Descripción del empleo

Overview

Spanish Advertise Support Specialist (onsite in Lisbon) with Relocation package

We're Hiring: Advertisers Support Specialist, Spanish Market (Lisbon, Portugal) Are you passionate about online advertising and digital innovation? We are seeking an Advertisers Support Specialist to provide top-tier service to small and medium businesses using advertising products on a major social media platform (including Facebook and Instagram).

As an Operations Customer Expert on the Advertisers Support Team for Meta, you will support businesses using Facebook and Instagram advertising. Your role focuses on assisting advertisers and agencies with post-sales support, technical troubleshooting, and maximizing their use of Meta’s advertising tools.

You will work as part of a multilingual, collaborative support team, helping clients resolve issues and improve campaign performance in a dynamic and fast-paced environment.

Responsibilities

• Deliver post-sales support via chat, email, and phone to Spanish and English-speaking advertisers.
• Provide technical assistance, bug reporting, and product usage guidance.
• Support clients with their advertising journey by explaining tools, metrics, and strategies.
• Offer pre-sales and post-sales advice to help advertisers optimize their campaigns.
• Identify and address common issues across advertisers to improve experience and performance.
• Collaborate with internal teams to ensure high customer satisfaction and engagement.

Your Profile

• C2 in Spanish, and confident in English (B2 level or higher).
• Previous experience in customer support, sales, digital marketing, or a related role is a plus.
• Experience in customer service, digital marketing, or advertising support.
• High school diploma or higher.
• EU nationality or valid Portuguese residence card.
• Must have only one Facebook account.
• Strong communication and problem-solving skills.
• Interest in social media and online marketing.
• Availability to work rotational shifts between 7:00 AM and 12:00 AM, Monday to Sunday.

Working Conditions

• Schedule: 40 hours per week on a rotational shift, Monday to Sunday between 07:00 AM and 12:00 AM.
• Training: 15 working days, full-time, with onboarding in tools, client products, and communication best practices.
• Trial Period: 1 month with performance and attendance evaluation.

Compensation & Benefits

• Base salary + Holiday and Christmas bonuses (paid in 12 months).
• Meal allowance of 7/day via card.
• Health insurance from the first day of the employment contract.

Relocation package

• Fully furnished private bedroom in a shared accommodation, including utilities and internet.
• Flight reimbursement after 6 months.
• Airport pick up.
• Administrative support.

If you're eager to grow in the digital advertising industry and contribute to a dynamic support team helping businesses across the globe, this is your opportunity.

Apply now!

Required Skills

• Relocation
• Online Marketing
• Operations
• Chat
• Technical Assistance
• Utilities
• Spanish
• Hiring
• Salary
• Onboarding
• Customer Support
• Compensation
• Instagram
• Metrics
• Advertising Campaigns
• Facebook
• Insurance
• Digital Marketing
• Customer Satisfaction
• Social Media
• Troubleshooting
• Email Marketing
• Customer Service
• English
• Training
• Sales
• Communication