Servicenow Developer

JR Spain; España; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

JR Spain busca un ServiceNow Developer con más de 3 años de experiencia en la plataforma ServiceNow. El candidato ideal tendrá experiencia en módulos ITSM, CSM y ITOM, así como habilidades para integrar sistemas utilizando APIs. Se valoran certificaciones en ServiceNow y un alto nivel de inglés y español. Ofrecemos un entorno internacional y oportunidades de desarrollo profesional.

Formación

• Conocimiento y experiencia de al menos 3 años en la plataforma ServiceNow.
• Capacidad de trabajar con APIs para la integración de sistemas.
• Alta capacidad de comunicación escrita y oral, en inglés y español.

Responsabilidades

• Implementar y personalizar flujos de trabajo dentro del módulo ITSM.
• Configurar y personalizar el módulo CSM y flujos de servicio.
• Integrar ServiceNow con sistemas externos utilizando APIs.
• Desarrollar integraciones personalizadas utilizando programación en Python.

Conocimientos

Servicio al cliente

Integración de sistemas

Comunicación efectiva

Pensamiento crítico

Inglés (C1 o similar)

Español (C1 o similar)

Educación

Certificaciones oficiales de ServiceNow

Herramientas

Python

Descripción del empleo

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Take your career to the next level with Amaris Consulting as a ServiceNow Developer. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

Must Have:

• +3y knowledge and hands-on experience in the ServiceNow platform, with special focus on ITSM, CSM, and ITOM modules.
• Proven experience integrating ServiceNow with external systems using APIs (REST and SOAP) for data synchronization and workflow enhancement.
• Official ServiceNow certifications in at least one of the mentioned modules (ITSM, CSM, ITOM).
• High ability to communicate effectively both orally and documented.
• Analytical skills, synthesis, and critical thinking.
• High level of spoken and written English and Spanish (C1 or similar).
• Ability to take responsibility and focus on meeting objectives.

WHAT WILL YOU DO?

• Implement and customize workflows, incidents, problems, changes, request management, and service catalogs within the ITSM module.
• Configure and customize case management modules, self-service portals, customer service workflows, and integrate with third-party tools within the CSM module.
• Utilize ITOM capabilities for Discovery, Event Management, Orchestration, and integration with external systems for automation and proactive infrastructure and operations management.
• Integrate ServiceNow with external systems using APIs (REST and SOAP) for data synchronization and workflow enhancement.
• Develop custom integrations using Python programming.
• Implement automated workflows using ServiceNow Flow Designer.
• Communicate effectively both orally and documented.
• Apply analytical skills, synthesis, and critical thinking to solve problems.
• Manage projects and take responsibility for meeting objectives.