Senior Customer Success Lead - Spain (Remote)

Jobgether; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A fast-growing e-commerce company is looking for a Customer Success leader in Spain to enhance the customer experience continually. In this fully remote role, you will manage the customer journey from pre-sales to retention, ensuring high satisfaction and operational excellence through strategic leadership. Ideal candidates will have at least 5 years of experience in customer success, preferably in e-commerce, and possess strong problem-solving and communication skills. Join a collaborative culture focused on innovation and exceptional service.

Servicios

Fully remote work environment

High-impact leadership opportunity

Collaborative culture

Exposure to international clients

Formación

• Minimum of 5 years of experience in customer success or client operations.
• At least 2 years in a leadership capacity.
• Strong written and verbal communication skills.

Responsabilidades

• Own and improve the end-to-end customer experience.
• Establish, track, and optimise KPIs to drive satisfaction.
• Build and mentor a high-performing customer success team.

Conocimientos

Customer success management

E-commerce operations

Problem-solving

Analytical skills

Communication

Herramientas

Shopify

QuickBooks

Descripción del empleo

A fast-growing e-commerce company is looking for a Customer Success leader in Spain to enhance the customer experience continually. In this fully remote role, you will manage the customer journey from pre-sales to retention, ensuring high satisfaction and operational excellence through strategic leadership. Ideal candidates will have at least 5 years of experience in customer success, preferably in e-commerce, and possess strong problem-solving and communication skills. Join a collaborative culture focused on innovation and exceptional service.