Senior Consultant - IT Support Engineer(Endpoint Management) - Spain

Infosys; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global consulting leader is seeking a Senior Consultant / IT Support Engineer in Madrid. The role involves providing onsite support for Windows and Mac devices, managing device provisioning, and ensuring operational excellence in the client device ecosystem using SCCM and Intune expertise. The ideal candidate has strong analytical skills and both English and Spanish proficiency. This is a fully onsite role, with occasional regional travel required.

Servicios

Competitive compensation

Bonus structure

Formación

• Experience in an enterprise environment.
• Hands-on experience with SCCM (MECM) and Microsoft Intune.
• Proven experience in device certification and image building.
• Solid understanding of Windows OS and macOS environments.
• Experience using BeyondTrust for remote troubleshooting.
• Strong problem-solving skills.

Responsabilidades

• Provide hands-on onsite support for Windows and Mac devices.
• Manage device provisioning and certification.
• Perform software deployments using SCCM and Intune.
• Use BeyondTrust for secure remote access.
• Collaborate with cross-functional teams to resolve technical issues.
• Document technical issues, solutions, and standard operating procedures.

Conocimientos

SCCM (MECM) expertise

Microsoft Intune

Device certification

Windows OS knowledge

macOS knowledge

Remote troubleshooting with BeyondTrust

Analytical skills

Communication skills in English

Spanish language proficiency

Herramientas

BeyondTrust

Microsoft Endpoint Configuration Manager (SCCM)

Microsoft Intune

Descripción del empleo

Overview

Role Senior Consultant / IT Support Engineer

Technology Endpoint Management & Device Certification

Location Madrid Spain

Compensation Competitive (including bonus)

Job Description

Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

As a Senior Consultant you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem propose and refine the solution. You will also play an important role in the development configuration and deployment of the overall solution. You will guide teams on project processes deliverables and contribute to the proposal development client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Infosys is an equal opportunity employer.

We are seeking a highly skilled and experienced Onsite IT Support Engineer to join our team in Madrid. The ideal candidate will have a strong background in endpoint management (SCCM Intune) hardware support device certification and BeyondTrust remote support tools. You will play a key role in ensuring operational excellence in the client device ecosystem by handling day-to-day technical issues and helping certify new hardware configurations for enterprise use.

Key Responsibilities

• Provide hands-on onsite support for Windows and Mac devices including troubleshooting hardware issues peripheral setups and system diagnostics.
• Manage device provisioning and certification collaborating with global engineering teams to validate hardware standards and configurations.
• Perform software deployments patching and compliance reporting using Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune.
• Use BeyondTrust for secure remote access to support users and maintain device hygiene.
• Collaborate with cross-functional teams including security network and infrastructure to resolve complex technical issues.
• Maintain an inventory of IT assets and ensure alignment with corporate compliance standards.
• Document technical issues solutions and standard operating procedures.
• Support lifecycle management of endpoints including onboarding upgrades and decommissioning.
• Partner with vendors and internal stakeholders for hardware evaluations RMA processing and escalations.

Qualifications

• Experience preferably in an enterprise environment.
• Strong knowledge and hands-on experience with SCCM (MECM) and Microsoft Intune.
• Proven experience in device certification image building and hardware evaluation.
• Solid understanding of Windows OS and macOS environments.
• Experience using BeyondTrust (Bomgar) for remote troubleshooting and privileged access management.
• Familiarity with enterprise security tools and standards.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English; Spanish language proficiency is a strong plus.
• Ability to work independently and manage priorities in a fast-paced environment.
• This is a fully onsite role based in our Madrid office.
• Occasional travel may be required within the region for hardware audits or onsite interventions.
• Preferred Qualifications :
• Microsoft certifications (e.g. MD-102 SC-300 or legacy SCCM certifications).
• Experience with Apple Business Manager Autopilot or related deployment tools.
• Prior experience working with global IT operations and supporting device platforms at scale.
• Personal : High analytical skills; a high degree of initiative and flexibility; high customer orientation; high quality awareness; excellent verbal and written communication skills.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

Visit to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Required Experience :

Senior IC