Salesforce Business Analyst

JR Spain; Madrid; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading Customer Experience company in Madrid is seeking a Salesforce Business Analyst to analyze requirements, design functional solutions, and improve application performance. The ideal candidate will have over 4 years of Salesforce experience, fluency in English, and knowledge of Agile methodologies. This position offers a permanent contract with a flexible schedule, health insurance, and opportunities for professional growth.

Servicios

Permanent contract with flexible schedule

Certifications plan for skill development

Home office support

Flexible benefits (public transport, meal tickets, etc.)

Health insurance

Opportunities for professional growth

Formación

• At least 4 years of experience with Salesforce administration, configuration, and consulting roles.
• Experience in business process analysis and redesign.
• Experience designing and implementing Salesforce solutions.

Responsabilidades

• Analyze requirements and design functional solutions for projects.
• Provide effort estimations and collaborate with the team and clients.
• Analyze and improve application performance.

Conocimientos

Salesforce administration

Business process analysis

Salesforce solution design

Agile methodology

Fluent English

Descripción del empleo

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Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Salesforce Business Analyst.

Job Description

• Analyze requirements and design functional solutions for projects.
• Provide effort estimations and collaborate with the team and clients to meet project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when needed.
• Validate solutions against functional requirements.
• Ensure adherence to quality standards set by Omega's Technical Management.
• Generate functional documentation for projects.
• Share knowledge within Omega's community of practice.

Required Experience

• At least 4 years of experience with Salesforce administration, configuration, and consulting roles.
• Experience in business process analysis and redesign.
• Experience designing and implementing Salesforce solutions supporting sales, customer service, and after-sales processes.
• Experience with Salesforce clouds such as Sales, Service, Marketing Cloud, and Community.
• Experience with Agile methodology.
• Fluent in English, both oral and written.

What We Offer

• Permanent contract with flexible schedule.
• Certifications plan for skill development.
• Home office support.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Opportunities for professional growth and development.

About Us

Omega CRM, part of Merkle and dentsu, is a global digital company specializing in customer-centric solutions, technology, data, and AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience, a diverse team, and numerous certifications. We serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our core values include Talent, Flexibility, Commitment, and Innovation, and we believe in growing together.