Restaurant Manager - Matsuhisa

Mandarin Oriental Hotel Group Limited; Palma de Mallorca; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury hotel group in Palma de Mallorca is seeking a Restaurant Manager to lead the opening of Matsuhisa Mallorca. The role involves overseeing operations, managing a team, and ensuring guest satisfaction in line with luxury standards. Candidates should have at least 5 years of relevant experience, especially in food & beverage, and possess strong organizational skills. This role offers opportunities for career growth and development.

Servicios

Learning and development programs

Complimentary hotel stays

Health and wellness programs

Formación

• At least 5 years’ experience in a similar role.
• Experience leading teams in Food & Beverage departments.
• Experience in luxury hospitality.

Responsabilidades

• Oversee daily operations and uphold standards.
• Work with Chef de Cuisine on menus and promotions.
• Review guest feedback and implement improvements.
• Manage staffing, schedules, and compliance with laws.
• Train and foster a positive team environment.
• Proactively address guest needs and complaints.
• Plan promotional activities and monitor trends.

Conocimientos

Guest service

Team leadership

Operational excellence

Organizational skills

Japanese cuisine experience

Educación

Degree in Hospitality Management or similar

Herramientas

MS Office

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Restaurant Manager to lead the opening of Matsuhisa Mallorca, our signature dining destination in partnership with the world-renowned Chef Nobu Matsuhisa.

Matsuhisa Mallorca will bring the famous Japanese Peruvian cuisine of Nobu Matsuhisa to this idyllic setting, combining artistry, flavor, and atmosphere.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, you will oversee all operational and administrative aspects of Matsuhisa Mallorca. Reporting to the Director of Food & Beverage, you will be the driving force behind the restaurant’s performance, quality, and guest satisfaction.

As Restaurant Manager, you will be responsible for the following duties:

• Oversee daily operations, ensuring all standards, policies, and procedures are consistently upheld while maintaining a clean and well-organized environment.
• Work closely with the Chef de Cuisine to plan menus, pricing, and promotions aligned with market trends to optimize revenue.
• Review guest feedback, audits, and reports to identify opportunities for improvement and implement effective action plans.
• Plan staffing, schedules, equipment, and supplies according to business forecasts, maintaining accurate records such as leave, TMS, POS, and financial data.
• Ensure compliance with local laws—especially regarding alcohol—along with grooming standards, internal procedures, and accounting requirements.
• Train, coach, schedule, and guide the team, fostering a positive, motivated, and collaborative work environment.
• Address guest needs proactively, handle complaints effectively, and ensure exceptional experiences from arrival to departure while building meaningful guest relationships.
• Plan and execute promotional activities, monitor market trends and competitors, support other outlets when needed, and encourage strong communication across departments.

As Restaurant Manager, we expect from you:

Experience and education

• Degree in Hospitality Management or similar.
• At least 5 years’ experience in a similar role.
• Experience leading teams in Food & Beverage departments.
• Experience in luxury hospitality.

Technical Skills

• Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly.
• Ability to work long hours with a strong focus on operational excellence.
• Previous experience in Japanese cuisine will be considered a strong plus.
• Extremely organized and possess a solid administrative capability.
• Proven ability to successfully support, motivate and lead a large and diverse team.
• Ability to organize large projects and events.
• Able to use documented performance management systems and handling disciplinary processes.
• Perform job with attention to details and the ability to organize and handle multiple tasks.
• Competent computer skills including MS Office or equivalent.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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