Reservation & Revenue Trainee

IHG Hotels & Resorts; Marbella; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury hotel in Marbella is seeking a motivated Reservation & Revenue intern. The role involves providing exceptional customer service, managing guest reservations, and analyzing data to optimize hotel revenue. The ideal candidate will have a Bachelor's degree in hospitality, be fluent in the local language and English, and possess a proactive attitude. Join a vibrant team dedicated to creating exceptional guest experiences and enjoy professional growth opportunities within IHG's renowned training programs.

Servicios

Room for professional growth

Training programs

Uniform service

Meals whilst on duty

Cool work environment

Formación

• Must be fluent in local language and English, additional languages valued.
• Proactive, positive, energetic, and team-worker with passion for service.

Responsabilidades

• Provide customer service by telephone or email.
• Respond to enquiries about hotel services and amenities.
• Assist guests with special requests.
• Maintain records of reservations and cancellations.
• Monitor daily online prices for pricing strategy.
• Monitor market developments and competition.

Conocimientos

Fluent in local language

Fluent in English

Proactive

Positive attitude

Team player

Educación

Bachelor’s degree in hospitality or related field

Descripción del empleo

Kimpton Los Monteros Marbella

Kimpton Los Monteros Marbella is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella.

At Kimpton you can:

• Be yourself: Bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity.
• Lead Yourself: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues.
• Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter.

Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are.

What’s the internship?

As Reservation & Revenue intern, you will provide guests with accurate information about rates, availability and hotel services, managing and confirming their reservations to ensure a smooth and satisfying experience throughout the process. In addition, you will learn how to maximise hotel revenue through data analysis and price management. You will develop a global view of the market, demand and guest behaviour.

Your day-to-day

• Providing customer service by telephone or email
• Responding to enquiries about hotel services, amenities, the surrounding area and other general information
• Assisting guests with special requests
• Maintaining records of reservations and cancellations
• Monitoring daily online prices to ensure they are in line with the pricing strategy
• Monitor market developments and the competition
• Regularly monitor the competition, keep up to date with the local market and trends in the main source markets
• Create and update the events calendar, recognising the importance of these events.

What we need from you?

• Bachelor’s degree in hospitality or related field
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What To Expect From Us

• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Uniform service.
• Meals whilst on duty.
• Cool work environment and lots of fun!

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.