Remote IT Service Manager — Process Excellence

rindus Technology S.L; Málaga; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Join a leading company in IT services as an IT Service Manager, where you'll drive service quality and process excellence while working in a vibrant, multicultural environment. With a focus on improving IT service management for a renowned retail partner, you'll lead project teams, optimize processes, and ensure excellent stakeholder collaboration. Enjoy benefits like private health insurance, gym sponsorship, and language classes, all while working remotely with a committed team.

Servicios

DKV private health insurance from day 1

Gym Sponsorship

Language classes in English, German and Spanish

23 holiday days

Team events (Pizza day, Summer event, Padel Tournaments)

Formación

• 3+ years of experience in IT service management or a similar role.
• Fluent in German and English (both written and spoken).
• Strong understanding of IT service management frameworks.

Responsabilidades

• Design and optimise end-to-end IT service and support processes.
• Monitor and report on service performance to stakeholders.
• Drive continuous improvement by identifying process inefficiencies.

Conocimientos

IT service management

Stakeholder management

Communication

Negotiation

Analytical thinking

Educación

University degree in technical, economic or related disciplines

Herramientas

ITIL

Descripción del empleo

Join a leading company in IT services as an IT Service Manager, where you'll drive service quality and process excellence while working in a vibrant, multicultural environment. With a focus on improving IT service management for a renowned retail partner, you'll lead project teams, optimize processes, and ensure excellent stakeholder collaboration. Enjoy benefits like private health insurance, gym sponsorship, and language classes, all while working remotely with a committed team.