Remote Cloud Support Engineer — Open Source & Ubuntu

Canonical; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading open source software company is seeking a Cloud Support Engineer to join their team. This role involves investigating and resolving complex issues reported by customers related to the company's products. Ideal candidates should possess extensive knowledge in Linux systems and cloud computing technologies. The position is remotely located, allowing for flexible work arrangements. The company prioritizes customer satisfaction and demands a professional attitude in communications.

Servicios

Annual compensation review

Personal learning budget of USD 2,000

Opportunity to travel and meet colleagues

Annual holiday leave

Formación

• Professional written and spoken English with excellent presentation skills.
• Undergraduate degree in a technical subject required.
• Extensive working experience in supporting Linux systems.

Responsabilidades

• Investigate issues reported by customers and escalate as needed.
• Resolve complex customer problems related to Canonical's products.
• Ensure high customer satisfaction by managing support cases effectively.

Conocimientos

Professional written and spoken English

Exceptional academic track record

Hands-on experience in supporting Linux systems

Cloud computing expertise

Advanced troubleshooting experience

Customer support experience

Educación

Undergraduate degree in a technical subject

Herramientas

KVM or OpenStack

Docker

Kubernetes

Storage technologies

Networking tools

Descripción del empleo

A leading open source software company is seeking a Cloud Support Engineer to join their team. This role involves investigating and resolving complex issues reported by customers related to the company's products. Ideal candidates should possess extensive knowledge in Linux systems and cloud computing technologies. The position is remotely located, allowing for flexible work arrangements. The company prioritizes customer satisfaction and demands a professional attitude in communications.