Remote Bilingual Contact Centre Agent - Danish/English

TUI Cruises GmbH; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A major cruise company is looking for individuals to join their Contact Centre in Palma de Mallorca. This role requires fluency in both English and Danish, offering remote work from anywhere in Spain. The responsibilities involve providing 24/7 support to guests, resolving issues and collaborating with team members. Candidates should be tech-savvy, organized, and ready to work flexible shifts. The position includes a competitive salary, bonuses, and career development opportunities.

Servicios

Competitive salary starting at 21,300€

Remote work flexibility

Access to training and development resources

Discounts on products and services across Spain

Formación

• Fluent in English and Danish, comfortable supporting customers in multiple languages.
• Able to work rotating shifts from a quiet and professional home office.
• Tech-savvy and eager to learn about AI tools.

Responsabilidades

• Provide support to guests via phone, email, SMS, and online messaging.
• Resolve issues and complaints with empathy and care.
• Collaborate with teams to quickly resolve problems.

Conocimientos

Bilingual (English and Danish)

Customer service skills

Tech-savvy

Multitasking abilities

Problem-solving skills

Descripción del empleo

A major cruise company is looking for individuals to join their Contact Centre in Palma de Mallorca. This role requires fluency in both English and Danish, offering remote work from anywhere in Spain. The responsibilities involve providing 24/7 support to guests, resolving issues and collaborating with team members. Candidates should be tech-savvy, organized, and ready to work flexible shifts. The position includes a competitive salary, bonuses, and career development opportunities.