Receptionist

Hines; Barcelona; Presencial; EUR 25.000 - 29.000; Jornada completa

Descripción de la vacante

A leading student accommodation provider in Barcelona is seeking a Receptionist to manage front desk operations and ensure a welcoming experience for guests. Responsibilities include check-in/check-out, customer service, and administrative tasks. Ideal candidates have experience in hotel reception, are fluent in Spanish and English, and possess strong communication skills. The position offers a stable job with a permanent contract and a salary of €25,000 annually.

Servicios

Stable job in a dynamic company

Permanent contract

Annual salary of €25,000

Formación

• Essential experience in hotel reception or similar roles.
• Must be people-oriented, with a strong vocation for customer service.
• Service and quality-oriented approach.
• Must be resourceful with administrative management skills.
• Fluent in Spanish, English, and French.

Responsabilidades

• Carries out daily front desk operations for guest safety and efficiency.
• Provides customer service and resolves conflicts.
• Manages check-ins, check-outs, and phone assistance.
• Handles general communications via Mews.
• Responds to residents’ questions and maintenance issues.

Conocimientos

Customer service orientation

Administrative management skills

Conflict resolution

Communication skills

Knowledge of Mews PMS

Descripción del empleo

Overview

Who We Are?

aparto is a UK-based student accommodation and experience provider, delivering incredible experiences across all its communities by investing in its people, facilities, and brand. aparto has two residences in Spain: aparto Barcelona Pallars and aparto Barcelona Cristobal de Moura, and one Flexliving in a hotel building, Aparto Diagonal Suites, which combines flex living and hotel services and will open its doors on January 2026, in Esplugues de Llobregat. aparto focuses on offering the best possible experience by providing safe and fun places to live and work.

Responsibilities

Role Profile

Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer‑oriented approach. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.

aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.

• Carry out daily operations: check‑in, check‑out, phone assistance, email and WhatsApp management, Mews, LiveChat, among others.
• Provide customer service and resolve any conflicts that may arise, ensuring the best possible experience in coordination with the cleaning and maintenance departments.
• Answer incoming calls and follow up on potential B2C sales.
• Manage parcel deliveries.
• Handle general communications via Mews.
• Support marketing follow‑up through booking platforms and aparto’s website together with the General Manager.
• Provide prospective guest with useful information about the local area.
• Ensure a warm and welcoming environment for guest
• Respond to residents’ questions and maintenance issues throughout the stay.
• Follow up on complaints together the General Manager.
• Assist in training new receptionists.
• Collaborate in internal data audits.
• Manage stationery orders.

Qualifications

What We Are Looking For:

• Essential Experience in Hotel Reception or similar roles.
• Must be people‑oriented and possess a strong vocation for customer service.
• Service and quality oriented.
• A resourceful person with administrative management skills.
• Languages: Spanish, English, and French. Catalan and additional languages will be highly valued.
• Knowledge of the Mews PMS system is highly valued but not essential.

What We Offer:

• Stable job in a dynamic and growing company.
• Permanent contract
• Monday to Sunday schedule with rotating morning and afternoon shifts. (No night shifts).
• Annual Salary: €25,000

We are an equal opportunity employer and support workforce diversity.