Program Manager - Workforce Management

A Place for Rover, Inc.; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global pet care provider in Barcelona seeks a Program Manager to oversee Workforce Management operations. The role requires extensive experience in forecasting, scheduling, and performance analysis within EMEA markets. You will develop forecasting models and staffing plans to enhance operational efficiency while providing exceptional customer service. The ideal candidate will possess a robust WFM background and excel in data-driven decision-making. This position offers various benefits including a flexible work environment and a pet-friendly office.

Servicios

Long-term incentive plan

Pension plan

Private medical insurance

25 days PTO

Meal allowance

Gym membership

Adoption costs coverage

Wellness reimbursement

Flexible work hours

Dog-friendly office

Formación

• 5+ years of robust, relevant WFM experience in budgeting and forecasting in EMEA markets.
• Experience in scheduling and real-time management.
• Ability to simplify complex topics through data storytelling.

Responsabilidades

• Develop & maintain long-term forecasting models with high accuracy.
• Create staffing forecasts and optimized schedules for operations.
• Advise leaders of changes in business performance.

Conocimientos

Forecasting

Capacity planning

Scheduling

Performance analysis

Data-driven decision making

Descripción del empleo

Who we are:

Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them. Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

Program Manager - Workforce Management (WFM)

The WFM practice supports the company’s global operations efforts, while also working with partner teams throughout the organization. We need a business savvy WFM professional, with deep knowledge of end to end WFM across forecasting models, capacity planning, scheduling and real time management, to collaborate with our operations leaders to identify highest-impact opportunities for the business and help drive them forward. We're looking for someone with a strong knack for creating accurate forecasts and schedules to effectively scale operations. This role is pivotal in ensuring exceptional customer experience for Rover's clients, while also maintaining sustainable workloads for our dedicated agents. Over time, you will evolve into a trusted business partner who can surface the right information to assist in decision making at the right time and drive a seamless operation which is effective (quality) and efficient (cost). The ideal candidate must possess a strong WFM background working with all key areas of the WFM process making data driven decisions while always factoring in the overall goals of the organization.

What you’ll be doing

• Develop & maintain long-term forecasting models, capacity planning and short term forecasting with high level of accuracy
• Create staffing forecast and schedules on a monthly basis in order to deliver optimized monthly schedules to operations
• Develop narratives and regularly advise leaders of changes in the business and performance
• Constantly evaluate and challenge current WFM strategies to also contribute to global best practice for WFM

Your qualifications & experience

• 5+ years of robust, relevant WFM experience in budgeting, forecasting, capacity planning, scheduling, real time management and performance analysis in EMEA markets
• You are a builder at heart, creating new capabilities within WFM practise
• You are a storyteller through data, simplifying complex topics in a succinct way for the leadership
• You are biased toward action, a great collaborator, and a master disambiguator
• You never stop pushing towards excellence and challenge the status quo

Benefits of Working at Rover

• Long-term incentive plan with a company performance-based cash payout
• Pension plan
• Private medical insurance
• 25 days PTO
• Meal allowance and flexible compensation plan (transport and nursery)
• Gym membership
• €450 to cover the costs associated with the adoption of a pet
• Annual €150 wellness reimbursement
• Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and time
• Grab snacks, fresh fruit, in our kitchen to keep yourself going
• Regular team activities, events, game nights, and more
• Dog-friendly office

Equal Opportunity

Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.