Program Assistant (Baja de maternidad)

IE Business School; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A prominent university in Madrid seeks a Program Assistant to manage Graduate Programs’ operations. This full-time role involves interacting with students and professors, ensuring program quality, and supporting logistics for events. Strong proficiency in English is required, and Spanish proficiency is a plus. The ideal candidate is organized, detail-oriented, and enjoys a multicultural environment. The position offers an opportunity to contribute to impactful educational initiatives.

Formación

• Proficiency in English is essential; Spanish beneficial.
• Experience in a customer-facing role is a plus.
• Ability to manage multiple tasks in a dynamic environment.

Responsabilidades

• Manage day-to-day operations of Graduate Programs.
• Work with diverse stakeholders to ensure program quality.
• Handle logistics for program deliveries and events.
• Support students and professors with daily inquiries.
• Process expense reports and liaise with departments.
• Maintain and update student information databases.

Conocimientos

Strong proficiency in English

Excellent organization skills

Detail-oriented

Multitasking

Customer service skills

Herramientas

Audiovisual equipment knowledge

Descripción del empleo

Overview

Are you ready to join a dynamic team of professionals who are revolutionizing the way we learn?

IE University is seeking a highly skilled to contribute to our cutting-edge educational initiatives within the School of Science & Technology!

Why IE University:

We are one of the world’s most international educational institution in the world, with more than 100 nationalities on campus. As a diverse, multicultural and inclusive institution, our goal is to make an impact on people’s lives.

We are looking for a person to join a full-time position based in Madrid.

The Program Assistant's role is the first point of contact with students and professors on a day-to-day basis, ensuring a smooth running of the Program.

Responsibilities

• Responsible for managing the day-to-day operations of a set of Graduate Programs degrees and ensuring the quality of our programs.
• Work with diverse stakeholders including students, professors, and IE staff (planning, documentation, etc.
• Manage the logistics of the program deliveries: catering, organization of extracurricular events (dinners, visits, etc.) and travel arrangements.
• Attend and support the students and professors daily, managing high volume of e‑mail and responding to student queries.
• Process expense reports, liaise and coordinate with other departments (Administration, Registrar, Planning, Careers…).
• Compile and update databases with student information.
• Contribute to the preparation and edition of internal reports.

Qualifications

• Strong proficiency in English; Spanish proficiency helpful, but not required.
• Excellent organization skills, detail-oriented and multi-tasking.
• Strong desire to work in a multicultural environment, enjoy interacting with students and provide outstanding customer service.
• Knowledge of audiovisual equipment (is an asset).