Multilingual Service Desk Engineer

Eurofins; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading international laboratory services company is seeking a Multilingual Service Desk Engineer in Barcelona. You will provide IT support to users across Europe, troubleshooting issues related to Microsoft 365 and Windows. Strong communication skills in English, French, and Spanish are essential. This role offers competitive salary, hybrid work setup, and opportunities for personal development in a dynamic environment.

Servicios

Competitive salary package

Extensive on-the-job coaching

Hybrid working setup

Formación

• Basic experience in a Service Desk or IT support role expected.
• Candidates must possess strong communication skills in English, French, and Spanish.
• A strong customer service mindset and initiative to resolve issues efficiently.

Responsabilidades

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to Microsoft 365 and Windows.
• Contribute to documentation and service catalog improvements.

Conocimientos

Strong communication skills in English

Strong communication skills in French

Strong communication skills in Spanish

Solid troubleshooting skills with Windows

Educación

Secondary school diploma

Herramientas

Microsoft 365

BMC Helix ticketing system

Descripción del empleo

Overview

Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe. We’re looking for three Multilingual (Spanish, English and French) Service Desk Engineers.

As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.

Position details

• Position name: Multilingual Service Desk Engineer – Barcelona
• Operational title (EN): Multilingual Service Desk Engineer – Barcelona
• Reporting to: Rafal Czajkowski
• Reporting location: Spain GSC
• Working location: Barcelona
• Number of FTEs under responsibility: None

You will support internal users across Europe from our Global Shared Center (GSC) in Barcelona.

How can you help us?

• Key Duties and Responsibilities:
• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to:
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Windows 10/11
• Identity & Access Management
• Printing and patching (desktop/server)
• Application triage and routing
• Register, classify, and follow up on tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation, knowledge base articles, and service catalog improvements.
• Identify and document workarounds and recurring issues.

Qualifications

Experience:

• Basic experience in a Service Desk or IT support role is expected.
• Candidates must possess strong communication skills in English, French, and Spanish.
• Solid troubleshooting skills, especially with Windows and Microsoft 365.
• A strong customer service mindset and initiative to resolve issues efficiently.
• A proactive, “can-do” attitude and the ability to thrive in a fast-paced environment.

Education:

• A secondary school diploma is required.

Nice to have:

• Experience with Windows Server, Active Directory, or networking.
• Familiarity with BMC Helix ticketing system.
• ITIL Foundation certification.
• Knowledge of Azure, SCCM, or Intune.

What else should I know?

This is a fantastic opportunity to build your IT career in a highly collaborative, multilingual environment. You’ll be part of a team that values continuous improvement, learning, and knowledge sharing. If you\'re motivated by problem-solving and thrive in a fast-paced support role, we’d love to hear from you.

What can we offer you?

• A competitive salary package, including bonus and benefits;
• Extensive on-the-job coaching and training opportunities;
• A hybrid working setup;
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization;
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Your application

As the role and Eurofins\' IT Talent Acquisition team are international, please ensure to submit your application in English.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!