Luxury Guest Relations Agent - Elevate Stays & VIP Perks

The Ritz-Carlton; Tenerife; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A luxury hospitality resort in Tenerife is seeking a Guest Relations Agent to deliver exceptional service and create memorable moments for guests. The ideal candidate should have strong communication skills, previous experience in premium customer service, and the ability to connect with guests in both English and Spanish. This role requires a valid work permit for Spain. A competitive salary and attractive benefits package are offered, alongside career growth opportunities within an international company.

Servicios

Attractive above-market salary

Explore Rate privileges at 9,500 Marriott hotels

20% F&B discount at all Marriott properties

Up to 75% off flights for Tenerife residents

Birthday surprise

Complimentary stay after one year

13th and 14th salary payments

Innovative training opportunities

Complimentary meals in employee restaurant

Uniform and cleaning service provided

Comprehensive corporate medical care

Formación

• Previous experience in Front Office, Guest Relations or premium customer service is preferred.
• Confident in communicating in both English and Spanish; German or additional languages is a strong advantage.
• Possess a valid work permit for Spain.

Responsabilidades

• Warmly receive and escort guests for a memorable experience.
• Serve as the main contact for guest inquiries and requests.
• Anticipate guest needs and preferences.
• Handle guest challenges with empathy and discretion.
• Coordinate with various departments for seamless service.
• Follow up with VIP guests and those celebrating special occasions.
• Ensure guest information is accurately recorded in internal systems.

Conocimientos

Communication skills

Customer service experience

Problem-solving

Team player

Bilingual (English and Spanish)

Adaptability

Descripción del empleo

A luxury hospitality resort in Tenerife is seeking a Guest Relations Agent to deliver exceptional service and create memorable moments for guests. The ideal candidate should have strong communication skills, previous experience in premium customer service, and the ability to connect with guests in both English and Spanish. This role requires a valid work permit for Spain. A competitive salary and attractive benefits package are offered, alongside career growth opportunities within an international company.