IT Onsite Technician

Hemmersbach; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global IT services company is seeking a Technician to provide direct customer support. Responsibilities include assisting users, analyzing errors, maintaining hardware, and managing accounts. Ideal candidates have 2-3 years of hardware service experience, strong English skills, and a driver's license. This role offers an unlimited employment contract and opportunities for internal career development and international mobility.

Servicios

Buddy program

Internal career development program

International job opportunities

Onboarding program

Unlimited employment contract

Formación

• Minimum of two to three years of direct Hardware Service experience.
• Ability to build relationships effectively with users.
• Excellent time management skills essential.
• Experience in troubleshooting OS, Apps and Hardware installation.
• Solid knowledge of English at B2 minimum is required.
• Driver's license is mandatory.

Responsabilidades

• Serve as the first point of contact for customer issues.
• Analyze errors and maintain hardware effectively.
• Set up and remove workstations and user accounts via Active Directory.
• Log solutions to problems in a ticketing system.

Conocimientos

PC and Laptop Hardware Service experience

Ability to build relationships

Time management

OS, Apps and Hardware installation and troubleshooting

Solid knowledge of English (B2 minimum)

Holder of a driver's license

Descripción del empleo

Role

As a Hemmersbach Technician you will be a direct customer contact for various requirements

• Help users with their problems and requests.
• Analyze errors, maintain hardware, set up / remove work stations, install and configure new software (IMACD) and manage user accounts via Active Directory.
• Log your approach and solution to problems in a ticketing system.

Requirements

• Minimum of two to three (2-3) years with direct PC and Laptop Hardware Service experience.
• Ability to build relationships.
• Excellent time management skill.
• Experience in OS, Apps and HW installation and troubleshooting depending on project products.
• Solid knowledge of English (B2 minimum).
• Hold a driver's license.

Benefits

• Buddy program.
• Internal career development program.
• International job opportunities.
• Onboarding program.
• Unlimited employment contract.

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.