Icelandic Speaking Customer Service - Travel related

Recruitment Direct; Barcelona; Presencial; EUR 23.000; Jornada completa

Descripción de la vacante

A customer service recruitment firm in Barcelona is looking for an Icelandic-speaking Customer Support Advisor to join their team. This role involves assisting international travelers, providing support through various channels, and ensuring timely issue resolution. Candidates should be proficient in Icelandic and English, have customer service experience, and be adaptable. The position offers a gross salary of €22,244 per year with relocation assistance, including one month of accommodation and flight tickets, and a multicultural working environment.

Servicios

Private Health Insurance

Flexibility for nursery school support

Free coffee and fresh fruit

Ongoing training and coaching

Participate in fun activities such as Spanish lessons and beach volleyball

Formación

• Previous experience in customer service, hospitality, or contact center environment is highly valued.
• Ability to handle customer challenges with a solution-driven and positive approach.
• Willingness to adapt to changing priorities and business processes.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Respond to and mediate between travelers and accommodation providers.
• Clarify service details and offer accurate information on processes.

Conocimientos

Native or proficient Icelandic (C2)

Advanced English

Customer Service Experience

Problem-Solving Skills

Proficiency with Office 365

Interpersonal Skills

Herramientas

CRM databases

Descripción del empleo

Position: Icelandic-speaking Customer Support Advisor
Location: Barcelona, Spain (office based)
Employment Type: Temporary Contract (38.5 h/week, shift 15:00‑23:00, Monday‑Sunday)
Gross Salary: €22,244 per year + relocation.

Do you have a passion for customer service and love the travel industry? We are looking for an Icelandic-speaking Customer Support Advisor to join our multicultural team in Barcelona, Spain. In this role, you will be the link between international travelers and global accommodation suppliers, ensuring outstanding customer service and timely issue resolution.

Responsibilities

• Listen to and understand the needs of international travelers and accommodation suppliers.
• Multi-Channel Support: Provide customer support via phone, email, and chat, following set procedures to resolve inquiries.
• Problem Solving: Respond to and mediate between travelers and accommodation providers to resolve issues related to payments, services, and technical requirements.
• Accurate Information: Clarify service details and offer clear, accurate information on processes and requirements.
• Process Adherence: Follow established workflows and escalation processes to ensure timely and effective problem resolution.
• Customer Advocacy: Always ensure a positive experience for customers, offering empathetic, friendly, and effective support.

Qualifications

• Language Skills: Native or proficient Icelandic (C2) and advanced English (both written and spoken).
• Customer Service Experience: Previous experience in a customer service, hospitality, or contact center environment is highly valued.
• Problem-Solving Mindset: Ability to handle customer challenges with a solution-driven and positive approach.
• Tech Skills: Proficiency with Office 365, CRM databases, and internal platforms.
• Adaptability: Willingness to adapt to changing priorities and business processes.
• Work Location: Must be available to work in the office and from home, provided you live within 100 km of the office.
• Interpersonal Skills: Strong communication skills, empathy, and the ability to build rapport with diverse international customers.

Preferred Skills & Qualities

• Passion for Travel: Affinity for online accommodation platforms or the travel industry.
• Goal-Oriented: Ability to set goals and work systematically toward achieving them.
• Attention to Detail: Capacity to provide accurate information and adhere to processes.
• Collaborative Mindset: Ability to work both independently and as part of a team.

What We Offer

• Contract: Temporary Contract with a 38.5-hour workweek (Monday to Sunday, 15:00‑23:00 shift).
• Training & Coaching: 3 weeks of initial training and ongoing personal coaching.
• Feel Good Program: Participate in fun activities like Spanish lessons, quizzes with prizes, running, beach volleyball, roller skating, and more!
• Private Health Insurance: Access to private health insurance if you transition to a permanent contract.
• Childcare Support: Flexible remuneration for nursery school and transport after the probation period.
• Work Environment: Modern office space near Glories Shopping Mall (Westfield), well-connected by public transport.
• Office Perks: Enjoy free coffee every day and fresh fruit once a week.
• Multicultural Environment: Be part of a team with diverse international colleagues and a vibrant work atmosphere.
• Growth & Development: Work in a leading department in the travel industry with plenty of opportunities to learn and advance your career.

Offer

• Salary: €22,244 per year + relocation assistance.
• Relocation: 1 month accommodation + flight tickets.

Ready to take the next step in your career? Join us as an Icelandic-speaking Customer Support Advisor in Barcelona, Spain, and be part of an exciting industry-leading department where your skills and passion will make a real impact.