Icelandic CSR | Onsite Barcelona Support Expert

Nordicrecruiters; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading outsourcing/BPO team in Barcelona is seeking a Customer Service Representative fluent in Icelandic. In this full-time role, you will support international travelers by clarifying service and technical inquiries via phone and email. You will work in a modern office, contributing to a multicultural environment with benefits like private health insurance. This position allows you to enjoy a balance of work and life in the vibrant city of Barcelona, known for its exceptional quality of life and Mediterranean lifestyle.

Servicios

Private health insurance (upon permanent contract)

Flexible remuneration

Transport or nursery school support

Everyday benefits (coffee, fresh fruit, etc.)

Onboarding training and continuous coaching

Formación

• Fluency in Icelandic and strong command of English are mandatory.
• Experience in customer service or contact center is advantageous.
• Excellent written and spoken communication skills.

Responsabilidades

• Assist international travelers and accommodation partners via phone and email.
• Clarify service, payment, and technical questions.
• Ensure excellent support and maintain clear communication.

Conocimientos

Fluent Icelandic (C2)

Strong command of English

Excellent interpersonal skills

Problem-solving attitude

Flexibility and adaptability

Herramientas

Office 365

CRM platforms

Descripción del empleo

A leading outsourcing/BPO team in Barcelona is seeking a Customer Service Representative fluent in Icelandic. In this full-time role, you will support international travelers by clarifying service and technical inquiries via phone and email. You will work in a modern office, contributing to a multicultural environment with benefits like private health insurance. This position allows you to enjoy a balance of work and life in the vibrant city of Barcelona, known for its exceptional quality of life and Mediterranean lifestyle.