Head of Service

NTT DATA Europe & Latam; Madrid; Híbrido; EUR 90.000 - 110.000; Jornada completa

Descripción de la vacante

A multinational IT firm is seeking a skilled Service Catalogue Manager to oversee the Service Catalogue's development and maintenance. The role involves managing service lifecycle, collaborating with teams on service entries, and ensuring alignment with ITIL standards. Candidates should hold a Bachelor's in IT or Business and have 3-5 years in IT Service Management. The position offers a competitive salary, flexible hybrid work, and opportunities for continuous learning in a diverse and inclusive environment.

Servicios

Competitive compensation package

Flexible hybrid working model

Mentorship support

Continuous learning opportunities

Clear career paths

Inclusive company culture

Formación

• 3–5 years of experience in IT Service Management or Service Design.
• Strong understanding of ITIL v4, specifically Service Catalogue and Service Portfolio Management.
• Excellent communication, documentation, and stakeholder management skills.

Responsabilidades

• Manage the Service Catalogue lifecycle, ensuring it reflects current and planned services.
• Collaborate with service owners, architects, and delivery teams to define and update service entries.
• Support the digitalisation and automation of the Service Catalogue.

Conocimientos

IT Service Management

Service Design

ITIL v4

Communication skills

Analytical mindset

Educación

Bachelor’s degree in IT, Business, or related field

Herramientas

ServiceNow

Jira Service Management

Descripción del empleo

If you are looking for a new challenge and would like to take part of international projects within a multinational IT firm, this is your opportunity!

#128640; We are hiring a Service Catalogue Manager

At

NTT DATA

we are seeking a highly skilled Service Catalogue Manager

to

take ownership of the development, maintenance, and continuous improvement of the Service Catalogue

. This pivotal role ensures that all IT services are accurately documented, easily accessible, and aligned with business needs, enabling efficient service delivery and user satisfaction.

Key Responsibilities

• Manage the Service Catalogue lifecycle, ensuring it reflects current and planned services.
• Collaborate with service owners, architects, and delivery teams to define and update service entries.
• Maintain metadata, taxonomy, and classification for all services.
• Coordinate with Change, Release, and Configuration Managers to ensure catalogue accuracy.
• Support the digitalisation and automation of the Service Catalogue (e.g., integration with ServiceNow or other ITSM tools).
• Enable self-service capabilities and ensure service request workflows are properly linked.
• Monitor service usage, feedback, and performance to identify improvement opportunities.
• Ensure alignment with ITIL best practices and organisational standards.
• Provide regular reports and dashboards on service catalogue usage and updates.

Required Skills and Qualifications

• Bachelor’s degree in IT, Business, or related field.
• 3–5 years of experience in IT Service Management or Service Design.
• Strong understanding of ITIL v4, especially Service Catalogue and Service Portfolio Management.
• Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management).
• Excellent communication, documentation, and stakeholder management skills.
• Analytical mindset with attention to detail and process orientation.

Why NTT DATA?

• Competitive compensation package.
• Flexible hybrid working model.
• A mentor to support you with your employee experience.
• Continuous learning opportunities & sponsored certifications (Udemy, languages etc.).
• Clear career paths & a developmental 360° feedback framework.
• An international dynamic within a fast-paced working environment.
• The opportunity to work in a diverse environment with talented colleagues.
• At NTT DATA, we believe everyone is unique and different, this is why we bet for an inclusive culture that recognizes and values diversity. We work day after day to create an environment in which we can explore, live and enhance our own singularity.

#WeAreAllUnique #YouMakeUsUnique