Your Responsibilities
Key Responsibilities
- Manage daily operations of the PGT-A/SR workflow, ensuring adherence to TAT, quality standards, and processing capacity.
- Execute the diagnostic activities within the PGT-A service, ensuring strict adherence to validated protocols and consistently meeting the established KPIs.
- Coordinate staff schedules, workload distribution, and daily task assignments to ensure consistent operational readiness.
Clinical Communication & Service Excellence
- Act as a key point of contact for clinics and fertility specialists, ensuring clear, timely, and professional communication.
- Provide direct, accessible telephone support for any technical or documentation-related questions, promoting a high-quality and reliable service experience.
- Coordinate with internal teams to ensure that clinical partners receive accurate information.
Quality, Compliance & Documentation
- Ensure strict adherence to SOPs, quality standards, and regulatory requirements (ISO-based frameworks, internal QMS).
- Support investigation and documentation of deviations, non-conformities, CAPAs, and change controls.
- Maintain audit-ready documentation and assist during internal or external audits.
Technical Oversight (PGT-A/SR)
- Provide technical supervision across the PGT-A/SR pipeline, ensuring correct execution of all processes and QC steps.
- Troubleshoot technical issues, support root-cause analysis, and help implement corrective actions in coordination with QA and scientific teams.
- Ensure consistent application of validated workflows, QC criteria, and result governance procedures.
- Issue resolution, and seamless support throughout the PGT-A/SR process.
Your profile
Required Qualifications
- Bachelor’s or Master’s degree in Biology, Biotechnology, Genetics, Biomedical Sciences, or related fields.
- Minimum 3–5 years of experience in diagnostic or reproductive genetics laboratories (direct experience with PGT-A/SR workflows).
- Strong ability to communicate effectively with clinicians and partner clinics, providing clear guidance in both technical and clinical contexts.
- Previous experience in laboratory supervision or coordination.
- Strong understanding of quality systems and documentation practices.
- Native Spanish and English proficiency.
Key Competencies
- Strong organizational skills and operational supervision.
- Ability to guide, support, and develop technical staff.
- Attention to detail and strong compliance mindset.
- Effective troubleshooting and data-driven problem solving.
- Clear and professional communication, both internally and with clinical partners.
Why us?
- Opportunity to contribute to a mission-driven environment supporting reproductive genetics.
- Professional growth in a high-impact laboratory setting.
- Competitive compensation package aligned with experience.
- Inclusive, collaborative, and international team culture.