Front Desk Agent Kimpton Los Monteros

IHG Hotels & Resorts; Marbella; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hotel chain located in Marbella is seeking a Front Desk Agent to deliver exceptional guest experiences. The ideal candidate will be fluent in Spanish and English, possess strong communication and problem-solving skills, and demonstrate a knack for anticipating guest needs. Responsibilities include managing bookings, facilitating smooth check-ins and check-outs, and assisting guests with inquiries. Offers competitive salary and generous benefits to support work-life balance.

Servicios

Competitive salary

Uniform provided

Room discounts

Comprehensive training

Formación

• Easy to talk to for concerns and compliments.
• Ability to turn issues into opportunities.
• Good reading, writing, basic math, and computer skills.

Responsabilidades

• Creating memorable guest experiences with warm welcomes.
• Acknowledging IHG Rewards Club members and returning guests.
• Managing and receiving payments for guest bookings.
• Facilitating a swift check-in and check-out process.
• Anticipating guests’ needs and offering tailored recommendations.
• Helping with bill issues and restaurant recommendations.

Conocimientos

Communication skills

Problem-solving skills

Fluency in Spanish

Fluency in English

Tech-savvy

Descripción del empleo

About Kimpton Los Monteros Marbella

Kimpton Los Monteros Marbella is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast.

A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella.

Our Culture

At Kimpton you can:

• Be yourself: Bring your real self, your best version, experiences, personality, qualities, and creativity.
• Lead Yourself: We trust you to give your best, take initiative, act when no one is supervising, and find creative ways to surprise guests and colleagues.
• Make it count: We care about improving the lives of everyone.

We value innovation, creativity, passion and personality and want everyone to be who they truly are.

Front Desk Agent – Responsibilities

We’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel at home.

A little taste of your day-to-day:

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.

What We Need From You

• Communication skills – easy to talk to for concerns and compliments.
• Problem-solving skills that turn issues into opportunities.
• Fluency in Spanish and English. Extra language skills are a plus.
• Literate and tech-savvy – good reading, writing, basic maths and computer skills.

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the ‘Apply’ button. Start your journey with us today.