FREELANCE IT Support Technician (m / w / d)

EVERIENCE; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading IT support company in Barcelona is seeking an experienced IT Support Specialist. You will assist clients with workstation and mobile device support, handling incidents and providing exemplary customer service. The role requires at least 2 years of experience and fluency in Catalan or Spanish and English. Join our dynamic team to improve procedures and enhance our service quality.

Formación

• At least 2 years in IT Support in a large enterprise environment (+400 users).
• Fluent in Catalan or Spanish AND English.
• Motivation and real desire to improve and learn.

Responsabilidades

• Assist the client with first and second level support on workstations and mobile devices.
• Provide support for hardware and software incidents.
• Always demonstrate excellent customer service.

Conocimientos

Technical knowledge of workplace environment

Customer service attitude

Team spirit

Analytical skills

Herramientas

Windows environment

Office365

MS TEAMS

Descripción del empleo

Job Description

• Assist the client with first and second level support on workstations, mobility devices, infrastructures (installations, replacements, changes, relocations, removals)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
• Always demonstrate excellent customer service

Qualifications

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Incident and request processing (ITIL – ticket tracking)
• At least 2 years in IT Support in a large enterprise environment (+ 400 users)
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
• Motivation and real desire to improve and learn
• Organized, able to work independently, pragmatic, and hands-on approach
• Spoken languages: Catalan or Spanish (fluent) AND English (fluent)

Additional Information

All our positions are open to people with disabilities