Export Customer Service Specialist - FMCG (Barcelona)

Catenon; Barcelona; Presencial; Confidencial; Jornada completa

Descripción de la vacante

A leading FMCG company in Barcelona is seeking a Customer Service Export professional. In this role, you will manage customer service activities, monitor operational KPIs, and support sales and marketing efforts. The ideal candidate will have a Bachelor's Degree and 2–4 years of customer service experience. Proficiency in Microsoft Office and fluency in English are required. This position offers opportunities for continuous improvement in service delivery and operational excellence.

Formación

• 2–4 years of experience in customer service.
• Ability to manage customer service activities effectively.
• Participate in continuous improvement efforts.

Responsabilidades

• Execute the Order to Delivery Process efficiently.
• Monitor operational KPIs for service improvement.
• Coordinate databases to ensure data accuracy.
• Support sales and marketing teams.

Conocimientos

Customer service excellence

Microsoft Office proficiency

Fluent in English (C1)

SAP SD module experience

Educación

Bachelor's Degree in business or supply chain management

Herramientas

SAP SD module

JDE

Descripción del empleo

A leading FMCG company in Barcelona is seeking a Customer Service Export professional. In this role, you will manage customer service activities, monitor operational KPIs, and support sales and marketing efforts. The ideal candidate will have a Bachelor's Degree and 2–4 years of customer service experience. Proficiency in Microsoft Office and fluency in English are required. This position offers opportunities for continuous improvement in service delivery and operational excellence.