Email Support Executive – Remote Evening Jobs – Customer Queries Handling

Mashreq Bank; España; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A customer service provider is seeking an Email Support Executive for evening shifts. This remote role involves handling customer inquiries via email, ensuring prompt and professional responses, and maintaining accurate records. Candidates need strong written communication skills and the ability to multitask. Responses are expected to align with company standards. Knowledge of MS Office is a plus, and freshers are welcome to apply.

Servicios

Work-from-home flexibility

Performance-based incentives

Access to online training

Formación

• Strong communication skills required with excellent grammar and clarity.
• 0–2 years of experience in email support or customer service preferred.
• Freshers with strong communication skills are encouraged to apply.

Responsabilidades

• Respond to customer queries via email promptly.
• Identify and resolve basic customer issues or escalate as needed.
• Maintain accurate logs of interactions with customers.

Conocimientos

Strong written communication skills

Ability to multitask

Basic computer knowledge

Attention to detail

Good problem-solving skills

Herramientas

MS Office

Email platforms

Descripción del empleo

Job Summary

MNC JOBS INFO is looking for a dedicated and detail-oriented Email Support Executive to join our remote evening team. This role involves handling customer queries through email, ensuring prompt, polite, and professional responses. You will serve as the first point of contact for our customers, resolving their issues and providing accurate information to enhance customer satisfaction. This is an excellent opportunity for individuals seeking flexible, work-from-home evening shifts while developing their customer service and communication skills.

Key Responsibilities

• Respond to customer queries and support requests promptly via email.
• Identify, investigate, and resolve basic customer issues or escalate to the relevant team.
• Maintain an accurate log of all interactions and customer requests in the system.
• Ensure all email communications meet the companys tone and quality standards.
• Collaborate with the support team to identify and resolve recurring issues.
• Provide timely updates to customers on pending requests or solutions.
• Follow company policies, procedures, and service-level agreements to deliver exceptional support.

Required Skills and Qualifications

• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask and manage multiple email threads efficiently.
• Basic computer knowledge with familiarity in MS Office and email platforms.
• Strong attention to detail and ability to work independently.
• Good problem-solving skills and a customer-centric approach.

Experience

• 0–2 years of experience in email support, customer service, or any similar role.
• Freshers with strong communication skills are also encouraged to apply.

Working Hours

• Evening shift: 6:00 PM – 11:00 PM (Flexible for part-time remote work).
• Work-from-home opportunity with a reliable internet connection required.

Knowledge, Skills, and Abilities

• Understanding of basic customer support processes and email etiquette.
• Ability to adapt quickly to new tools and customer management systems.
• Self-motivated and disciplined to work in a remote environment.
• Positive attitude and a commitment to delivering excellent customer experiences.

Benefits

• Work-from-home flexibility with evening-only shifts.
• Opportunity to gain experience in customer service and remote work culture.
• Competitive compensation with performance-based incentives.
• Access to online training and skill enhancement programs.

Why Join MNC JOBS INFO

At MNC JOBS INFO, we value our team members and strive to create a flexible, growth-oriented environment. Joining our team means:

• Being part of a supportive remote community.
• Gaining experience with global customer service processes.
• Growing your career in the booming remote work sector.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line Application for Email Support Executive – Evening Shift. Shortlisted candidates will be contacted for a virtual interview.