Digital Customer Success Manager - SAP Concur (f/m/d)

Jordan martorell s.l.; Barcelona; Híbrido; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Socio de Éxito del Cliente Digital que gestione una amplia cartera de clientes empresariales. En este papel, serás responsable de proporcionar recomendaciones estratégicas que maximicen los beneficios de sus suscripciones. Se valoran habilidades de comunicación y colaboración, así como la capacidad de trabajar en un entorno dinámico. Ofrecemos un entorno de trabajo inclusivo y flexible, donde se fomenta el desarrollo personal y profesional. Si tienes pasión por ayudar a los clientes a alcanzar su éxito, esta es la oportunidad ideal para ti.

Formación

• Experiencia en Customer Success o Gestión de Cuentas.
• Habilidades de comunicación y resolución de problemas son esenciales.

Responsabilidades

• Realizar un seguimiento proactivo del cliente en todas las etapas.
• Colaborar con ejecutivos de ventas para identificar oportunidades.

Conocimientos

Comunicación

Resolución de problemas

Colaboración

Inglés

Francés o Español

Acumen empresarial

Descripción del empleo

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you´ll do

• Complete proactive customer outreach at all stages of the customer lifecycle
• Meet & exceed account retention and revenue goals
• Conduct customer business reviews to drive adoption and expansion of services
• Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities
• Establish relationships with customers as trusted advisor and drive customer value realization
• Contribute to process development and organizational growth projects
• Maintain a clean book of business and ensure data integrity for the business
• Be a client advocate and a voice of reason as you cross-collaborate across internal teams
• Be a Concur product expert

What you bring

• English, (French or Spanish) language skills required (two positions available)
• A few years experience in Customer Success, Customer Engagement or Account Management role
• A strong team player, can work collaboratively across multiple teams
• Highly structured approach with strong collaboration, communication, and problem-solving skills
• Strong business acumen and ability to drive a value-based conversation
• Thrive in a fast-paced and evolving environment

About the team

Our Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a Digital Customer Success Partner, you will be responsible for a large portfolio of Enterprise customers. Digital CSP’s will use a low touch/virtual engagement to provide an excellent customer experience by leveraging digital tools and technology. In this role, you will spend your days partnering with our Enterprise customers providing strategic recommendations that maximize the benefits of their subscription with Concur.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418612 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.