Delivery Specialist ARHS Operations - Virtual

Alight Solutions; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading health solutions provider seeks a Retiree Health Solutions Delivery Specialist in Spain to empower results for clients by delivering innovative solutions. You will manage projects to ensure timely completion, lead complex tasks, and enhance service quality. Ideal candidates have experience in project management and strong communication skills. The role offers a competitive rewards package and flexible working arrangements.

Servicios

Flexible working arrangements

Variety of health coverage options

Continuing education and training

Formación

• 1-2 years executing key operational routines and identifying enhancement opportunities.
• 1-2 years leading small-medium size projects.
• 1-2 years partnering with internal and external stakeholders.

Responsabilidades

• Support the team in delivering outstanding service for the enterprise.
• Manage small to medium projects to achieve objectives and performance standards.
• Lead complex tasks, project planning, and stakeholder coordination.

Conocimientos

Strong listening and interpersonal skills

Strong organization skills

Strong written and verbal communication

Strong problem solving and analytical skills

Experience using Microsoft applications

Educación

Bachelor's degree (in a business context, preferred)

Herramientas

Microsoft Excel

Descripción del empleo

Overview

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Alight Retiree Health Solutions (ARHS) business group. As a Retiree Health Solutions Delivery Specialist, you will report directly to an Operations Manager.

Your impact as a Retiree Health Solutions Delivery Specialist:

• Accountable for supporting his/her team in providing outstanding service delivery for the enterprise
• Responsible for managing small to medium projects to ensure timely completion of deliverables, achievement of objectives, and meeting or exceeding operational measures and contractual performance standards
• Owning and completing complex tasks, project planning and management, and coordination with relevant internal and external stakeholders
• Responsible for ensuring quality including identifying process improvements that will lead to improvements in quality and efficiency
• Monitoring and tracking service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities

Responsibilities

• Support the team in delivering outstanding service for the enterprise
• Manage small to medium projects to achieve objectives and performance standards
• Lead complex tasks, project planning, and stakeholder coordination
• Identify and implement process improvements to enhance quality and efficiency
• Monitor service-related metrics and pursue opportunities for process improvement

Required Experience:

• 1-2 years executing key operational routines and identifying enhancement opportunities
• 1-2 years leading small-medium size projects
• 1-2 years partnering with internal and external stakeholders, including ongoing status meetings and process integration
• Strong listening and interpersonal skills
• Strong organization skills with the ability to prioritize workload and meet deadlines
• Skilled at properly researching, identifying, and documenting issues
• Strong written and verbal communication skills including presentation skills
• Strong problem solving and analytical skills while paying close attention to detail
• Aptitude for understanding complexities of Medicare insurance and CMS regulations
• Experience working in a highly regulated industry
• Experience using basic business productivity tools and Microsoft applications including intermediate Excel
• Experience working effectively in a team environment

Preferred Experience:

• ARHS experience
• Understanding of Sales & Service, internal functional areas, etc., and interactions with Alight Partners
• Strong understanding of the ARHS system and its interactions

Education:

• Bachelor\'s degree (in a business context, preferred) or equivalent years of industry experience

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. We also take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants must have work authorization that does not require sponsorship of a visa for employment in the Employing Country with Alight.

Note: This job description does not restrict management\'s right to assign or reassign duties and responsibilities of this job to other entities; including subsidiaries, partners, or purchasers of Alight business units.

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Salary: We offer a competitive total rewards package with continuing education & training and potential within a growing worldwide organization.

Disclaimer

Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities of this job to other entities; including subsidiaries, partners, or purchasers of Alight business units. Alight Solutions is an equal opportunity employer and does not discriminate based on protected characteristics. We are committed to a diverse workforce and affirmative action.