Data Center Operations Technician, ZAZ - DCO

Amazon; Zaragoza; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global leader in cloud technology is seeking Data Center Technicians to join their Infrastructure Operations team in Zaragoza, Spain. The role requires diagnosing and repairing hardware and network issues while adhering to service level agreements. Candidates should have experience with computer hardware troubleshooting, networking, and a high school diploma. The team values diversity and offers a supportive culture that promotes professional growth and work-life balance.

Formación

• Experience with computer hardware troubleshooting and repair is essential.
• Experience in networking is required.

Responsabilidades

• Diagnose hardware and network problems followed by physical repairs.
• Troubleshoot events within internal SLAs.
• Perform root cause analysis of equipment failures.
• Manual handling and lifting of equipment may be required.
• Work rotating shifts including weekends to maintain a 24/7 environment.
• Participate in on-call rotation for emergency response.

Conocimientos

Computer hardware troubleshooting

Networking

Customer problem resolution

Educación

High school or equivalent diploma

Descripción del empleo

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain. We’re looking for talented people who want to help. You’ll join a diverse team and collaborate across AWS to deliver the highest standards for safety and security while providing capacity at the lowest possible cost. You’ll experience an inclusive culture that empowers you to own ideas to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver for a range of data center infrastructure issues including hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team and gain troubleshooting skills across different hardware and software cases. You will troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Responsibilities

• DATA CENTER OPERATIONS (DCO): Diagnosing hardware and network problems followed by physical repairs
• Troubleshooting events within internal Service Level Agreements (SLAs)
• Performing root cause analysis of equipment failures
• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
• Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment
• On-call rotation response to off-duty emergency calls

Team / About the role

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn\'t followed a traditional path, or includes alternative experiences, don\'t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world\'s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate. Customers range from startups to Global 500 companies that rely on our products and services.

Inclusive Team Culture

Our employee-led affinity groups foster a culture of inclusion that empowers us to embrace our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We strive to raise the performance bar with mentorship and other resources to help you develop as a professional.

Work/Life Balance

We value work-life harmony and flexibility as part of our culture. When we feel supported at work and at home, we can achieve more in the cloud.

Basic Qualifications

• High school or equivalent diploma
• Experience with computer hardware troubleshooting and repair
• Experience in networking

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunities employer. We believe a diverse workforce is central to success. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a priority. Please consult our Privacy Notice to know how we collect, use, and transfer personal data of candidates. If you have a disability and need a workplace accommodation during the application process, visit the Accommodations information page for more details. If your country/region isn\'t listed, contact your Recruiting Partner.