Danish Speaking Travel Support Agent

Kats Recruitment; Barcelona; Híbrido; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Travel Customer Service Representative in Barcelona. In this role, you will support Danish-speaking travelers and accommodation partners via phone and email. Ideal candidates should possess native-level Danish and fluent English, along with excellent communication skills. This position offers flexibility in working arrangements and opportunities for professional growth in a dynamic travel industry.

Servicios

Multicultural work environment

Structured training and coaching

Opportunities for career advancement

Formación

• Comfortable communicating with international clients and partners.
• Warm, friendly, solution-oriented with a positive mindset.
• Previous experience in customer support is a bonus.

Responsabilidades

• Be the first point of contact for Danish-speaking travelers.
• Listen and respond to travelers' needs.
• Mediating issues between travelers and accommodation providers.
• Maintain accurate records of interactions.
• Adapt to changing priorities with flexibility.

Conocimientos

Native-level Danish (C2)

Fluent English

Excellent communication skills

Interpersonal skills

Proactive attitude

Herramientas

CRM systems

Office tools

Descripción del empleo

Travel Customer Service Representative (Danish-Speaking)

Are you ready to turn your love for travel into unforgettable experiences for others? Join us as a Travel Customer Service Representative, where you'll be the friendly voice and problem-solver behind amazing journeys helping global travelers and accommodation partners connect and navigate their bookings with ease.

What youll do

• Be the first point of contact for Danish-speaking travelers and accommodation partners via phone and email acting as their guide, confidant, and support throughout their journey.
• Listen, understand and respond to traveler needs: from booking questions, payment clarifications, cancellations or modifications, to general travel-related enquiries.
• Mediate between travelers and accommodation providers across the world: ensure smooth communication, resolve issues, and deliver top-tier customer service.
• Provide accurate, timely information and follow clearly defined procedures, while maintaining empathy, clarity, and professionalism.
• Keep detailed records of interactions and updates in our internal systems making sure every booking step is tracked and organized.
• Embrace changes: adapt to shifting priorities and evolving business processes with a flexible and positive mindset.

What we expect from you

• Native-level Danish (C2) plus fluent English written and spoken so you can communicate effortlessly with international clients and partners.
• Excellent communication and interpersonal skills: warm, friendly, solution-oriented.
• Comfortable with computers and digital tools (CRM systems, internal platforms, Office tools).
• A proactive, motivated attitude with a problem-solving, goal-oriented mindset.
• Bonus: previous experience in customer support, hospitality or booking-related environments but what matters most is your passion and attitude.
• Willingness to work from office or remotely (flexibility depending on the setup).

Whats in it for you

• Join a multicultural, international team a friendly environment where your voice matters.
• Grow professionally: benefit from structured training, ongoing coaching, and opportunities to advance your career.
• Experience working in a dynamic, travel-centric industry helping people discover new places, plan trips, and overcome travel hiccups.
• Be part of something meaningful: turn customer challenges into great travel stories and build relationships that span countries and cultures.

If youre passionate about travel and helping people and eager to use your Danish to connect travelers around the world this role could be your passport to a rewarding career.